Home » HP Manuals » Scanners » HP Scanjet 3000 » Manual Viewer

HP Scanjet 3000 User Guide - Page 59

Power issues, Check that the scanner has power, Scanner will not turn

Add to My Manuals
Save this manual to your list of manuals

Page 59 highlights

Power issues ● Check that the scanner has power ● Scanner will not turn on ● The scanner has paused or shut down ● Scanner keeps turning off Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. - Check that the Power LED on the control panel is on. - If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. - If power is available to the power outlet or surge protector but the Power LED is still not on, the power supply might be defective. Go to www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 for assistance. Scanner will not turn on If the scanner will not turn on after pressing the Power button, check the following: ● The scanner might have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source. ● The power supply might not be working. - Check that the Power LED on the control panel is on. - If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. - If power is available to the power outlet or surge protector but the Power LED is still not on, the power supply might be defective. Go to www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 for assistance. The scanner has paused or shut down If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. ENWW Power issues 51

Section	Page
Product overview	9
Product views	10
Front view	10
Back view—2000 s1 models	11
Back view—3000 s3 models	11
Serial number and product number location	12
Control-panel view—2000 s1 models	13
Control-panel view—3000 s3 models	14
Product specifications	15
Technical specifications	15
Supported operating systems	15
Product dimensions	16
Power consumption, electrical specifications, and acoustic emissions	16
Operating environmental range	17
Product hardware setup and software installation	18
Scanner software (Windows)	19
HP Scan software	19
HP Scanner Tools Utility	19
HP TWAIN	19
ISIS (3000 s3 models only)	19
WIA	19
Scanner software (OS X)	20
HP Easy Scan	20
HP Utility	20
Sleep Mode and auto-off settings	20
Use the scanner	21
Load originals	22
Document loading tips	22
Supported paper sizes and types	24
Load documents	25
Load cards	27
Start a scan from the hardware	29
Scan from the control panel buttons	29
Use the scanning software (Windows)	29
Scan to a picture	29
Scan to a PDF	30
Scan text for editing (OCR)	30
Scan to email	30
Scan to cloud	30
Scan long or extra-long documents	31
Detect multi-feeds (3000 s3 models only)	31
Everyday Scan	31
Filter out color from a document (color dropout)	31
Automatically detect page size	32
Automatically crop or pad scanned image to selected page size	32
Automatically detect color	32
Automatically straighten scanned images	33
Scan by using other scan software	33
Use the scanning software (OS X)	34
Scan to email	34
HP Easy Scan	34
Scan from other applications	34
Advanced configuration with HP Utility for OS X	35
Open HP Utility	35
HP Utility features	35
Mobile scanning (wireless 3000 s3 models only)	36
Scanning tips	37
Optimize scanning and task speeds	37
Scanning fragile originals	37
Care and maintenance	39
Clean the product	40
Clean the scanning strips	40
Clean the paper path	41
Clean the rollers	42
Replace parts	46
Replace the roller kit (2000 s1 models)	46
Replace the pickup roller module	46
Replace the separation rollers	47
Replace the roller kit (3000 s3 models)	48
Replace the pickup roller module	49
Replace the separation rollers	50
Order parts and accessories	52
Solve problems	53
Basic troubleshooting tips	54
Test the scanner	54
Interpret control panel lights and patterns	56
Scanner installation problems	57
Check the cables	57
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	57
Power issues	59
Check that the scanner has power	59
Scanner will not turn on	59
The scanner has paused or shut down	59
Scanner keeps turning off	60
Paper jams	61
Clear jams from the document feeder	61
An item loaded in the scanner jams repeatedly	61
Paper feed issues	62
Paper jamming, skewing, misfeeds, or multiple-page feeds	62
Paper does not feed from the scanner	62
Image quality problems	63
Vertical white or colored stripes appear on the printed page	63
Scanned images are not straight	63
The scanned images have streaks or scratches	63
Scanned image is fuzzy	63
The scan is completely black or completely white	64
The bottom of the scanned image is cut off	64
The image cannot be enlarged	64
Scanner operation problems	65
Connection issues	65
Check the USB connection	65
Buttons are not working properly	65
Scanning performance issues	66
Scanner does not scan immediately	66
Scanner is scanning items very slowly	66
Scanner scans only one side of a two-sided page	66
Scanned pages are missing at the scan destination	66
Scanned pages are out of order at the scan destination	66
Scan files are too large	66
Issues with text recognition (OCR) (Windows)	67
Additional troubleshooting	68