HP StoreOnce D2D4324 HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 3

Contents 1 Introduction 5 Performance best practices...5 HP D2D and HP ProLiant...5 How do I tell whether I have a Gen2E product 6 Using the ProLiant Guide with HP D2D4312, EH983B, models 6 Using the ProLiant Guide with HP D2D4106/4112, EH996B/EH998B/EH993C, models 7 Using the ProLiant Guide with HP D2D2502/2504, EJ001C/EJ002C, models 8 POST messages and troubleshooting 9 Tasks that are unique to the HP D2D 9 Software upgrades...9 2 The flash memory module 10 Overview...10 Part number...10 Identifying a flash memory module failure 10 Troubleshooting procedure 10 Replacing the memory module 10 3 Replacing the system motherboard 13 Motherboard part numbers...13 Before replacing the motherboard- a note about licenses 13 iLO2 licenses...13 SAAP licence (HP D2D4312 13 J27 settings (HP D2D4106/4112 and HP D2D2502/2504 14 After replacing the motherboard 14 4 Flash Backed Write Cache (FBWC) module failures 16 Part numbers...16 Identifying the battery/flash capacitor module failure 16 HP D2D4312, D2D4106 and D2D4112 16 HP D2D2502/4 ...17 Replacing the battery/flash capacitor module 17 Flash capacitor module location 17 Procedure...18 5 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP D2D4312 19 Overview...19 Part numbers...19 Identifying a RAID contoller failure 19 Before replacing a RAID controller - a note about licenses 20 P410i controller failure (HP D2D4312 20 P411 controller failure (HP D2D4312 20 HP SAS expander card (HP D2D4312 21 6 The HP SmartArray P212 RAID controller (HP D2D2502, 2504, 4106, 4112)...23 Overview...23 Part numbers...23 Identifying a RAID contoller failure 23 Before replacing a RAID controller - a note about licenses 24 Replacing the HP Smart Array P212 controller 24 Contents 3