HP StoreOnce D2D4324 HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 4

Support and other resources

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Related documentation

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Document conventions and symbols

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HP technical support

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Customer self repair

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Subscription service

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HP websites

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Documentation feedback

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Contents

Section	Page
D2D Backup System maintenance and service guideAddendum for Gen2E models	1
Contents	3
1 Introduction	5
Performance best practices	5
HP D2D and HP ProLiant	5
How do I tell whether I have a Gen2E product?	6
Using the ProLiant Guide with HP D2D4312, EH983B, models	6
Using the ProLiant Guide with HP D2D4106/4112, EH996B/EH998B/EH993C, models	7
Using the ProLiant Guide with HP D2D2502/2504, EJ001C/EJ002C, models	8
POST messages and troubleshooting	9
Tasks that are unique to the HP D2D	9
Software upgrades	9
2 The flash memory module	10
Overview	10
Part number	10
Identifying a flash memory module failure	10
Troubleshooting procedure	10
Replacing the memory module	10
3 Replacing the system motherboard	13
Motherboard part numbers	13
Before replacing the motherboard— a note about licenses	13
iLO2 licenses	13
SAAP licence (HP D2D4312)	13
J27 settings (HP D2D4106/4112 and HP D2D2502/2504)	14
After replacing the motherboard	14
4 Flash Backed Write Cache (FBWC) module failures	16
Part numbers	16
Identifying the battery/flash capacitor module failure	16
HP D2D4312, D2D4106 and D2D4112	16
HP D2D2502/4	17
Replacing the battery/flash capacitor module	17
Flash capacitor module location	17
Procedure	18
5 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP D2D4312)	19
Overview	19
Part numbers	19
Identifying a RAID contoller failure	19
Before replacing a RAID controller — a note about licenses	20
P410i controller failure (HP D2D4312)	20
P411 controller failure (HP D2D4312)	20
HP SAS expander card (HP D2D4312)	21
6 The HP SmartArray P212 RAID controller (HP D2D2502, 2504, 4106, 4112)	23
Overview	23
Part numbers	23
Identifying a RAID contoller failure	23
Before replacing a RAID controller — a note about licenses	24
Replacing the HP Smart Array P212 controller	24
Support and other resources	26
Related documentation	26
Document conventions and symbols	26
HP technical support	27
Customer self repair	27
Subscription service	27
HP websites	27

HP StoreOnce D2D4324 HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 4

Support and other resources, Related documentation, Document conventions and symbols

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