HP Z420 HP Z420, Z620, and Z820 Workstation Series User Guide - Page 44

Troubleshooting a problem, Instant Support and Active Chat, Customer Advisories - bios access

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Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing). 4. Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting. Instant Support and Active Chat HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems. Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response. For more information about HP Instant Support and Active Chat and how to use them, go to http://instantsupport.hp.com/. NOTE: This feature is not available on Linux. Customer Advisories, Customer and Security Bulletins, and Customer Notices To find advisories, bulletins, and notices: 1. Visit http://www.hp.com/go/workstationsupport. 2. Select the desired product. 3. Under Resources for , select See more.... 4. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index. Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30-60 day window of the effective date of the change in the manufacturing process. PCNs give customers advanced notice of changes to their product, such as an updated BIOS version that they may need to qualify prior to the change taking place. The latest PCNs are located at: http://www.hp.com/ go/workstationsupport. 36 Chapter 6 Diagnostics and Minor Troubleshooting

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Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1.
Visit
go/workstationsupport
.
2.
Under the
Business Support Center
menu on the left, select
Troubleshoot a problem
.
3.
Under
Select your product
(center window), select
Workstations
(under
personal
computing
).
4.
Under
Select your product
, continue with selections as appropriate to the workstation series
and model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit
a support ticket, Active Chat collects information about the computer and pass it to an online support
specialist. The collection of information might take up to 30 seconds depending on the computer
configuration. When you submit a support ticket, you receive a confirmation message containing your
case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, go to
.
NOTE:
This feature is not available on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1.
Visit
go/workstationsupport
.
2.
Select the desired product.
3.
Under
Resources for <your selected product>
, select
See more…
.
4.
Under
Self-Help resources:
in the center of the window, choose the desired action and
appropriate information in the scroll list to view the index.
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a
30-60 day window of the effective date of the change in the manufacturing process. PCNs give
customers advanced notice of changes to their product, such as an updated BIOS version that they may
need to qualify prior to the change taking place. The latest PCNs are located at:
go/workstationsupport
.
36
Chapter 6
Diagnostics and Minor Troubleshooting