HP nx6320 HP Compaq nx6310, nx6320, nc6320 Notebook PC - Getting Started - Enh - Page 39

Is the computer turned on, but is not responding?, Start > Turn, Off Computer > Turn Off - remove keyboard

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Page 39 highlights

Troubleshooting Is the computer turned on, but is not responding? If the computer is turned on, but is not responding to software applications or keyboard commands, try first to shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off. (If you have been registered to a domain, the button you click will be called Shut Down instead of Turn Off Computer.) If the computer remains unresponsive, try the emergency shutdown procedures in the following sequence: 1. If the computer is in Windows, press ctrl+alt+delete. Then, select Shut Down > Turn Off. 2. If you cannot shut down the computer by using ctrl+alt+delete, press and hold the power button for at least 5 seconds. 3. If you cannot shut down the computer by using the power button, unplug the computer from external power and remove the battery pack. ✎ If you cannot turn the computer back on after shutting it down, refer to "Is the computer unable to start up?" Getting Started 3-5

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Troubleshooting
Is the computer turned on, but is not
responding?
If the computer is turned on, but is not responding to software
applications or keyboard commands, try first to shut down the
computer through the operating system by selecting
Start > Turn
Off Computer > Turn Off
. (If you have been registered to a
domain, the button you click will be called Shut Down instead of
Turn Off Computer.)
If the computer remains unresponsive, try the emergency
shutdown procedures in the following sequence:
1. If the computer is in Windows, press
ctrl+alt+delete
. Then,
select
Shut Down > Turn Off
.
2. If you cannot shut down the computer by using
ctrl+alt+delete
, press and hold the power button for at least
5 seconds.
3. If you cannot shut down the computer by using the power
button, unplug the computer from external power and remove
the battery pack.
✎
If you cannot turn the computer back on after shutting it down,
refer to “
Is the computer unable to start up?
”
Getting Started
3–5