HP nx6320 HP Compaq nx6310, nx6320, nc6320 Notebook PC - Getting Started - Enh - Page 44

Preparing to contact Customer Care, Contacting Customer Care by e-mail or telephone - resolution

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Troubleshooting Preparing to contact Customer Care For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■� Product name located on the display or keyboard. ■� Serial number (s/n) listed on the service tag. ❏�The service tag label is on the bottom of the computer. ❏�To display the service tag information on the computer screen, select Start > Help and Support > My Computer. ■� Date the computer was purchased. ■� Conditions under which the problem occurred. ■� Error messages that have been displayed. ■� The manufacturer and model of the printer or other accessories connected to the computer. ■� Operating system version number and registration number. To display the operating system version number and registration number, select Start > Help and Support > My Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id.) Contacting Customer Care by e-mail or telephone If the computer is connected to the Internet, select Start > Help and Support to get help by e-mail or you can access Customer Care telephone numbers. 3-10 Getting Started

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Troubleshooting
Preparing to contact Customer Care
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏
The service tag label is on the bottom of the computer.
❏
To display the service tag information on the computer
screen, select
Start > Help and Support > My
Computer
.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other
accessories connected to the computer.
■
Operating system version number and registration number.
To display the operating system version number and
registration number, select
Start > Help and Support >
My Computer
. (On some models, the registration number
may be identified in the Operating System table as the
Product Id.
)
Contacting Customer Care by e-mail
or telephone
If the computer is connected to the Internet, select
Start > Help
and Support
to get help by e-mail or you can access Customer
Care telephone numbers.
3–10
Getting Started