HP nx6320 HP Compaq nx6310, nx6320, nc6320 Notebook PC - Getting Started - Enh - Page 4

Troubleshooting, A Specifications, B Backup and Recovery, Help and Support Center .. 3-9

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Contents Connect to a computer network 2-5 Update your software 2-6 Locate the user guides 2-6 Turn off the computer correctly 2-7 3 Troubleshooting Troubleshooting resources 3-1 Quick troubleshooting 3-2 Is the computer unable to start up 3-2 Is the computer screen blank 3-3 Is software functioning abnormally 3-4 Is the computer turned on, but is not responding?. . . 3-5 Is the computer unusually warm 3-6 Is an external device not working 3-7 Is the home wireless network connection not working 3-8 Help and Support Center 3-9 Customer Care 3-9 Preparing to contact Customer Care 3-10 Contacting Customer Care by e-mail or telephone 3-10 A Specifications Operating environment A-1 Rated input power A-2 B Backup and Recovery Safeguarding your data B-1 Backing up your system B-2 Backing up specific files or folders B-2 Backing up your entire system B-3 Backing up modifications made to your system . . . . B-4 iv Getting Started

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Contents
Connect to a computer network . . . . . . . . . . . . . . . . . . . . 2–5
Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Turn off the computer correctly . . . . . . . . . . . . . . . . . . . . 2–7
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Is the computer unable to start up? . . . . . . . . . . . . . . 3–2
Is the computer screen blank? . . . . . . . . . . . . . . . . . . 3–3
Is software functioning abnormally? . . . . . . . . . . . . . 3–4
Is the computer turned on, but is not responding?. . . 3–5
Is the computer unusually warm? . . . . . . . . . . . . . . . 3–6
Is an external device not working? . . . . . . . . . . . . . . 3–7
Is the home wireless network connection
not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Preparing to contact Customer Care . . . . . . . . . . . . 3–10
Contacting Customer Care by e-mail
or telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
A Specifications
Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Rated input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
B Backup and Recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Backing up your system . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Backing up specific files or folders . . . . . . . . . . . . . . B–2
Backing up your entire system . . . . . . . . . . . . . . . . . B–3
Backing up modifications made to your system . . . . B–4
Getting Started
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