HP nx9000 Worldwide Limited Warranty and Technical Support - 1 year - Page 4

Software Technical Support, Warranty Period, Types of Warranty Service - compaq battery

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Compaq's only obligations with respect to software distributed by Compaq under the Compaq brand name are provided in the applicable end-user license or program license agreement. Non-Compaq hardware and software products are provided "AS IS." However, non-Compaq manufacturers, suppliers, or publishers may provide their own warranties directly to you. Software Technical Support Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Compaq on the Compaq brand product or that was included with the Compaq brand product at the time of your purchase or lease of the product. Technical support for software is available for the first ninety (90) days from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition for receiving software technical support. After the first ninety (90) days, technical support for software that was either preinstalled by Compaq on the Compaq brand product or included with the Compaq brand product at the time of your purchase or lease of the product is available for a fee. Warranty Period The warranty period for this tablet PC product is two (2) years from the date of product purchase. The warranty period for the rechargeable battery pack and any digital writing pen that come with the tablet PC product is one (1) year from date of product purchase. The AAAA battery for the pen is not included in the Limited Warranty. Types of Warranty Service Your Compaq Limited Warranty consists of repair or replacement of defective parts, including options identified by Compaq Intelligent Manageability software as "pre-failure." Call Compaq at the number listed on the website at www.compaq.com/support/contact_compaq/worldphones.pdf. A technical support specialist will help you diagnose the problem. If it is determined your product needs servicing, the following options are available to you: Free Pick-up and Return Warranty Service Available Monday - Friday If your product needs a hardware repair that is covered under warranty, then Compaq will pick up the product from your location, repair the product, and deliver the repaired product to the location of your choice. Compaq pays shipping costs. Pick-up service provides a turnaround normally within two business days. 4

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4
Compaq’s only obligations with respect to software distributed by Compaq
under the Compaq brand name are provided in the applicable end-user license or
program license agreement. Non-Compaq hardware and software products are
provided “
AS IS
.” However, non-Compaq manufacturers, suppliers, or publishers
may provide their own warranties directly to you.
Software Technical Support
Software technical support is defined as assistance with questions and issues
about the software that was either preinstalled by Compaq on the Compaq brand
product or that was included with the Compaq brand product at the time of your
purchase or lease of the product. Technical support for software is available for
the first ninety (90) days from date of product purchase or lease. Your dated sales
or delivery receipt, showing the date of purchase or lease of the product, is your
proof of the purchase or lease date. You may be required to provide proof of
purchase or lease as a condition for receiving software technical support. After
the first ninety (90) days, technical support for software that was either
preinstalled by Compaq on the Compaq brand product or included with the
Compaq brand product at the time of your purchase or lease of the product is
available for a fee.
Warranty Period
The warranty period for this tablet PC product is two (2) years from the date of
product purchase. The warranty period for the rechargeable battery pack and any
digital writing pen that come with the tablet PC product is one (1) year from date
of product purchase. The AAAA battery for the pen is not included in the
Limited Warranty.
Types of Warranty Service
Your Compaq Limited Warranty consists of repair or replacement of defective
parts, including options identified by Compaq Intelligent Manageability
software as “pre-failure.”
Call Compaq at the number listed on the website at
www.compaq.com/support/contact_compaq/worldphones.pdf
. A technical support
specialist will help you diagnose the problem. If it is determined your product
needs servicing, the following options are available to you:
Free Pick-up and Return Warranty Service
Available Monday – Friday
If your product needs a hardware repair that is covered under warranty, then
Compaq will pick up the product from your location, repair the product, and
deliver the repaired product to the location of your choice. Compaq pays
shipping costs. Pick-up service provides a turnaround normally within two
business days.