HP nx9000 Worldwide Limited Warranty and Technical Support - 1 year - Page 5

Service Upgrades, Contact Information, Compaq Replaceable Parts Program

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Compaq Replaceable Parts Program In the countries where it is available, the Compaq Replaceable Parts program sends approved replacement parts directly to you to fulfil your warranty. This will save considerable repair time. If Compaq, or a Compaq authorised service provider, diagnoses that the repair can be effected through a replaceable part, that part will be sent directly to your address. Instructions will be sent with the product, giving details for the disposal or return of the defective part. If you need assistance to complete the repair, please call Compaq or your Compaq authorised service provider, and a technician will assist you over the phone. Service Upgrades Compaq offers extra coverage for your product. Refer to www.carepaq.emea.compaq.com for information about CarePaq™ services in Europe, the Middle East, and Africa, or contact your local Compaq Authorised Reseller for assistance. Contact Information ■ Refer to the Compaq website at www.compaq.com. ■ Technical support is normally provided between 09.00 and 17.00, from Monday to Friday, except on public and Compaq defined holidays. These business hours may change slightly owing to local/country practices. ■ Be sure to have the following information available before you call Compaq: - Product serial number, model name, and model number - Applicable error messages - Add-on options - Operating system - Third-party hardware or software - Detailed questions ■ To post questions to Technical Support professionals or to download software files, refer to: - Compaq Support Forum: http://forum.compaq.com - Email address: [email protected] - Downloadable Compaq software: www.compaq.com/support 5

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5
Compaq Replaceable Parts Program
In the countries where it is available, the Compaq Replaceable Parts program
sends approved replacement parts directly to you to fulfil your warranty. This
will save considerable repair time. If Compaq, or a Compaq authorised service
provider, diagnoses that the repair can be effected through a replaceable part,
that part will be sent directly to your address. Instructions will be sent with the
product, giving details for the disposal or return of the defective part. If you need
assistance to complete the repair, please call Compaq or your Compaq
authorised service provider, and a technician will assist you over the phone.
Service Upgrades
Compaq offers extra coverage for your product. Refer to
www.carepaq.emea.compaq.com
for information about
CarePaq
™ services in
Europe, the Middle East, and Africa, or contact your local Compaq Authorised
Reseller for assistance.
Contact Information
■
Refer to the Compaq website at
www.compaq.com
.
■
Technical support is normally provided between 09.00 and 17.00, from
Monday to Friday, except on public and Compaq defined holidays. These
business hours may change slightly owing to local/country practices.
■
Be sure to have the following information available before you call
Compaq:
– Product serial number, model name, and model number
– Applicable error messages
– Add-on options
– Operating system
– Third-party hardware or software
– Detailed questions
■
To post questions to Technical Support professionals or to download
software files, refer to:
– Compaq Support Forum:
– Email address:
– Downloadable Compaq software:
www.compaq.com/support