IBM HS12 User Guide - Page 61

Appendix. Getting help and technical assistance, Before you call

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Appendix. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your BladeCenter product or optional device, and determine whom to call for service, if it is necessary. Before you call Before you call, make sure that you have taken these steps to try to solve the problem yourself. If you believe that you require IBM to perform warranty service on your IBM product, the IBM service technicians will be able to assist you more efficiently if you prepare before you call. v Check for updated BIOS, firmware, or operating system device drivers for your system. The IBM Warranty terms and conditions state that you, the owner of the IBM product, are responsible for maintaining and updating all software and firmware for the product (unless it is covered by an additional maintenance contract). Your IBM service technician will request that you upgrade your software and firmware if the problem has a documented solution within a software upgrade. You can obtain the latest downloads for your system from http:// www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-63017 . v If you have installed new hardware or software in your environment, check http://www.ibm.com/servers/eserver/serverproven/compat/us/eserver.html to make sure that the hardware and software is supported by your BladeCenter product. v Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Problem Determination and Service Guide on the IBM Documentation CD that comes with your system. v Go to http://www.ibm.com/systems/support/ to check for information to help you solve the problem. v Gather the following information to provide to IBM service. This data will help IBM service quickly provide a solution to your problem and ensure that you receive the level of service for which you might have contracted. - Hardware and Software Maintenance agreement contract numbers, if applicable - Machine type number (IBM 4-digit machine identifier) - Model number - Serial number - Current system BIOS and firmware levels - Other pertinent information such as error messages and logs © Copyright IBM Corp. 2008, 2010 51

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Appendix. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you.
Use this information to obtain additional information about IBM and IBM
products, determine what to do if you experience a problem with your
BladeCenter product or optional device, and determine whom to call for service, if
it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself.
If you believe that you require IBM to perform warranty service on your IBM
product, the IBM service technicians will be able to assist you more efficiently if
you prepare before you call.
v
Check for updated BIOS, firmware, or operating system device drivers for your
system. The IBM Warranty terms and conditions state that you, the owner of the
IBM product, are responsible for maintaining and updating all software and
firmware for the product (unless it is covered by an additional maintenance
contract). Your IBM service technician will request that you upgrade your
software and firmware if the problem has a documented solution within a
software upgrade.
You can obtain the latest downloads for your system from http://
www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008
&lndocid=MIGR-63017 .
v
If you have installed new hardware or software in your environment, check
make sure that the hardware and software is supported by your BladeCenter
product.
v
Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools
is in the
Problem Determination and Service Guide
on the IBM
Documentation
CD
that comes with your system.
v
Go to http://www.ibm.com/systems/support/ to check for information to help
you solve the problem.
v
Gather the following information to provide to IBM service. This data will help
IBM service quickly provide a solution to your problem and ensure that you
receive the level of service for which you might have contracted.
–
Hardware and Software Maintenance agreement contract numbers, if
applicable
–
Machine type number (IBM 4-digit machine identifier)
–
Model number
–
Serial number
–
Current system BIOS and firmware levels
–
Other pertinent information such as error messages and logs
© Copyright IBM Corp. 2008, 2010
51