IBM HS12 User Guide - Page 62

Using the documentation, Getting help and information from the World Wide Web

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v Submit an Electronic Service Request. 1. Go to http://www.ibm.com/systems/support/. 2. Under Support & downloads, click Open service request. 3. Follow the prompts. Submitting an Electronic Service Request will start the process of determining a solution to your problem by making the pertinent information available to IBM service quickly and efficiently. IBM service technicians can start working on your solution as soon as you have completed and submitted an Electronic Service Request. Using the documentation Information about your IBM BladeCenter system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/systems/support/. You can find the most up-to-date product information for the IBM BladeCenter HS12 Type 8014, 8028 and 1916 in http://publib.boulder.ibm.com/infocenter/ bladectr/documentation/index.jsp. Getting help and information from the World Wide Web On the World Wide Web, the IBM website has up-to-date information about IBM BladeCenter systems, optional devices, services, and support at http://www.ibm.com/systems/bladecenter. For service information, click Support. You can find the most up-to-date product information for the IBM BladeCenter HS12 Type 8014, 8028 and 1916 in http://publib.boulder.ibm.com/infocenter/ bladectr/documentation/index.jsp. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with BladeCenter products. For information about which products are supported by Support Line in your country or region, see http://publib.boulder.ibm.com/infocenter/bladectr/ documentation/index.jsp. For more information about Support Line and other IBM services, see http://www.ibm.com/services/us/index.wss or see http://www.ibm.com/ planetwide/ for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378). 52 BladeCenter HS12 Type 8014 or 8028: Installation and User's Guide

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v
Submit an Electronic Service Request.
1.
2.
Under
Support & downloads
, click
Open service request
.
3.
Follow the prompts.
Submitting an Electronic Service Request will start the process of determining a
solution to your problem by making the pertinent information available to IBM
service quickly and efficiently. IBM service technicians can start working on your
solution as soon as you have completed and submitted an Electronic Service
Request.
Using the documentation
Information about your IBM BladeCenter system and preinstalled software, if any,
or optional device is available in the documentation that comes with the product.
That documentation can include printed documents, online documents, readme
files, and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/systems/support/.
You can find the most up-to-date product information for the IBM BladeCenter
HS12 Type 8014, 8028 and 1916 in http://publib.boulder.ibm.com/infocenter/
bladectr/documentation/index.jsp.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM website has up-to-date information about IBM
BladeCenter systems, optional devices, services, and support at
http://www.ibm.com/systems/bladecenter. For service information, click
Support
.
You can find the most up-to-date product information for the IBM BladeCenter
HS12 Type 8014, 8028 and 1916 in http://publib.boulder.ibm.com/infocenter/
bladectr/documentation/index.jsp.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with BladeCenter products.
For information about which products are supported by Support Line in your
documentation/index.jsp.
For more information about Support Line and other IBM services, see
planetwide/ for support telephone numbers. In the U.S. and Canada, call
1-800-IBM-SERV (1-800-426-7378).
52
BladeCenter HS12 Type 8014 or 8028: Installation and User's Guide