Insignia NS-FWM45W3 User Guide - Page 39

USER MAINTENANCE INSTRUCTIONS NS-FWM45W3 Troubleshooting CAUTION: Don't try to repair your washer yourself. Doing so invalidates the warranty. Understanding error codes Your washer has an automatic error-monitoring system to detect and diagnose problems at an early stage. CODE REASON SOLUTION E30 The door is not closed properly. • Restart your washer after the door is closed. • Check to make sure that there are no clothes stuck in the door. E10 A water injection problem has occurred while washing. • Check to make sure that water is turned on to the washer • Check to make sure that the water pressure is high enough. • Straighten the water hoses. • Check to make sure that the inlet valve filter is not blocked. E21 Water is draining slowly. • Make sure that the drain hose is not blocked. • Clean the drain filter. E12 Water is overflowing. Restart your washer. EXX Others Try restarting your washer. If the error remains or a different error code is displayed, contact qualified service personnel. PROBLEM My washer is not draining, not spinning, or not agitating. POSSIBLE CAUSE SOLUTION The load is out of balance. • Redistribute the clothes and run Rinse & Spin. • Increase the load size if you are washing a small load containing both heavy and light items. The pump is clogged. • See Cleaning the pump filter on page 36 on how to clean the pump filter. The drain hose is kinked or • Straighten the drain hose and improperly connected. make sure that your washer is not sitting on it. Your household drain may • Check your household plumbing. be clogged. You may need to call a plumber. The drain hose is siphoning or the drain hose is pushed too far down the drain. • Make sure that there is an air gap between the hose and the drain. www.insigniaproducts.com 39