Intel SBXD62 User Guide - Page 56

Troubleshooting Charts, Memory Problems

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Table 5. Abbreviated List of POST Error Messages (Cont'd) POST message I9990305 Failing device or problem found Suggested action POST could not find an operating Install an operating system. system. Troubleshooting Charts The following tables list problem symptoms and suggested solutions. See the Intel® Server Compute Blade SBXD62 Hardware Maintenance Manual and Troubleshooting Guide on the Intel® Server Compute Blade SBXD62 Resource CD for more detailed troubleshooting charts. If you cannot find the problem in these charts, run the diagnostic programs. Memory Problems Symptom Suggested action The amount of system memory displayed is less than the amount of physical memory installed. Make sure that: • The DIMMs are seated correctly. • You have installed the correct type of memory. • If you changed the memory, you updated the memory configuration in the Configuration/Setup Utility program. • All banks of memory are enabled. The blade server might have automatically disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled. Check the POST error log for error message 289: • If the DIMM was disabled by a system-management interrupt (SMI), replace the DIMM. • If the DIMMs are not installed in pairs, install the DIMMs starting with DIMM 1 and DIMM 2. Make sure that there is not an unpopulated DIMM slot in the middle or that DIMM 3 and DIMM 4 are installed before DIMM 1 and DIMM 2. • If the system halts, make sure that the DIMMs installed in each pair are the same size, speed, type, technology, and physical design. Swap DIMM 3 and DIMM 4 with DIMM 1 and DIMM 2. • If the system error is an unsupported memory configuration, make sure that there is more than one DIMM installed. Install DIMMs in DIMM slots 1 and 2. If this does not fix the error, replace the DIMMs flagged in the management module log and indicated through light path diagnostics LEDs. • If the DIMM was disabled by the user or by POST, run the Configuration/ Setup Utility program and enable the DIMM. • If this error remains, replace the DIMM. If the problem remains, call for service. 46 Intel® Server Compute Blade SBXD62 Installation and User's Guide

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46
Intel® Server Compute Blade SBXD62 Installation and User’s Guide
Troubleshooting Charts
The following tables list problem symptoms and suggested solutions. See the Intel
®
Server Compute Blade SBXD62
Hardware Maintenance Manual and Troubleshooting
Guide
on the Intel
®
Server Compute Blade SBXD62 Resource CD for more detailed
troubleshooting charts. If you cannot find the problem in these charts, run the diagnostic
programs.
Memory Problems
I9990305
POST could not find an operating
system.
Install an operating system.
Table 5. Abbreviated List of POST Error Messages (Cont’d)
POST
message
Failing device or problem found
Suggested action
Symptom
Suggested action
The amount of system
memory displayed is less
than the amount of
physical memory installed.
Make sure that:
•
The DIMMs are seated correctly.
•
You have installed the correct type of memory.
•
If you changed the memory, you updated the memory configuration in the
Configuration/Setup Utility program.
•
All banks of memory are enabled. The blade server might have
automatically disabled a memory bank when it detected a problem, or a
memory bank might have been manually disabled.
Check the POST error log for error message 289:
•
If the DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
•
If the DIMMs are not installed in pairs, install the DIMMs starting with DIMM
1 and DIMM 2. Make sure that there is not an unpopulated DIMM slot in the
middle or that DIMM 3 and DIMM 4 are installed before DIMM 1 and DIMM
2.
•
If the system halts, make sure that the DIMMs installed in each pair are the
same size, speed, type, technology, and physical design. Swap DIMM 3 and
DIMM 4 with DIMM 1 and DIMM 2.
•
If the system error is an unsupported memory configuration, make sure that
there is more than one DIMM installed. Install DIMMs in DIMM slots 1 and
2. If this does not fix the error, replace the DIMMs flagged in the
management module log and indicated through light path diagnostics LEDs.
•
If the DIMM was disabled by the user or by POST, run the Configuration/
Setup Utility program and enable the DIMM.
•
If this error remains, replace the DIMM.
If the problem remains, call for service.