Intermec CN50 CN50 Mobile Computer for Windows Mobile 6.1 User's Manual - Page 90

Problems With Wireless Connectivity, Problems While Configuring 802.1x Security

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Chapter 4 - Troubleshooting and Maintaining the CN50 Problem Solution The computer appears to be locked up and you cannot enter data. • Press the Power key to turn off the computer, then press the power key again to turn it on. • Cold boot the CN50. For help, see "Cold Booting the CN50" on page 79. • Try reloading the firmware. For help, see "Updating the System Software" on page 69. • If the computer does not boot or reset, contact your Intermec representative for help. You tap the screen and nothing happens. • Align your screen. For help, see "Aligning the Touch Screen" on page 14. • Make sure the CN50 is not locked. Problems With Wireless Connectivity Problem Solution The CN50 is connected to the network Move closer to an access point or to a different location and you move to a new site to collect data. to reestablish communications until you reconnect Your CN50 now shows you are not with the network. Any data collected while out of range connected to the network. is transmitted over the network. The CN50 appears to be connected to the There may be a problem with the connection between network, but the host computer is not the access point and the host computer. Check with receiving any information from the CN50. network administrator or use your access point user's manual. Problems While Configuring 802.1x Security Problem Solution The CN50 indicates that it is authenticated, but it does not communicate with the host. Make sure the CN50 IP address, host IP address, subnet mask, default router are configured for network. The CN50 does not appear to be • The CN50 may not be communicating with the authenticating and a network connection access point. Make sure the CN50 network name icon does not appear on the toolbar. matches the access point network name (SSID). • 802.1x security network may not be active. Make sure the server software is properly loaded and configured on the server PC. See server software documentation for help. 76 CN50 Mobile Computer for Windows Mobile 6.1 User's Manual

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Chapter 4 — Troubleshooting and Maintaining the CN50
76
CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual
Problems With Wireless Connectivity
Problems While Configuring 802.1x Security
The computer appears to be locked up
and you cannot enter data.
•
Press the
Power
key to turn off the computer, then
press the power key again to turn it on.
•
Cold boot the CN50. For help, see
“Cold Booting
the CN50” on page 79
.
•
Try reloading the firmware. For help, see
“Updating the System Software” on page 69
.
•
If the computer does not boot or reset, contact your
Intermec representative for help.
You tap the screen and nothing happens.
•
Align your screen. For help, see
“Aligning the
Touch Screen” on page 14
.
•
Make sure the CN50 is not locked.
Problem
Solution
The CN50 is connected to the network
and you move to a new site to collect data.
Your CN50 now shows you are not
connected to the network.
Move closer to an access point or to a different location
to reestablish communications until you reconnect
with the network. Any data collected while out of range
is transmitted over the network.
The CN50 appears to be connected to the
network, but the host computer is not
receiving any information from the CN50.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user’s
manual.
Problem
Solution
The CN50 indicates that it is
authenticated, but it does not
communicate with the host.
Make sure the CN50 IP address, host IP address, subnet
mask, default router are configured for network.
The CN50 does not appear to be
authenticating and a network connection
icon does not appear on the toolbar.
•
The CN50 may not be communicating with the
access point. Make sure the CN50 network name
matches the access point network name (SSID).
•
802.1x security network may not be active. Make
sure the server software is properly loaded and
configured on the server PC. See server software
documentation for help.
Problem
Solution