Intermec CN50 CN50 Mobile Computer for Windows Mobile 6.1 User's Manual - Page 91

Troubleshooting and Maintaining the CN50, CN50 Mobile Computer for Windows Mobile 6.1 User's Manual

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Chapter 4 - Troubleshooting and Maintaining the CN50 Problem Solution A network connection icon appears in the • The CN50 may not be communicating with the toolbar, but then disappears. intended access point. Make sure the CN50 network name matches the access point network name. Default network name is "INTERMEC." • Access point may not be communicating with server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. You are setting up multiple access points The CN50 does not save WEP key values when in a network, with different SSIDs, and changing the SSID. Reenter the WEP key value after the connection fails. changing the SSID and save your changes. You should now be able to connect to the different access points. The CN50 indicates it is not authenticated. Make sure that: • the User Name and Password parameters on the CN50 must match the user name and password on authentication server. You may need to reenter the password on both the CN50, authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for access point must match the IP address and secret key on the authentication server. You may need to reenter the IP address and secret key on both your access point and authentication server. • the authentication server software is running on the server PC. You receive a message saying "The server Date and time are not saved when you perform a clean certificate has expired or your system date boot. Reenter the date and time, and then save your is incorrect" after you perform a clean changes. boot on the CN50. CN50 Mobile Computer for Windows Mobile 6.1 User's Manual 77

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Chapter 4 — Troubleshooting and Maintaining the CN50
CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual
77
A network connection icon appears in the
toolbar, but then disappears.
•
The CN50 may not be communicating with the
intended access point. Make sure the CN50 network
name matches the access point network name.
Default network name is “INTERMEC.”
•
Access point may not be communicating with
server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
You are setting up multiple access points
in a network, with different SSIDs, and
the connection fails.
The CN50 does not save WEP key values when
changing the SSID. Reenter the WEP key value after
changing the SSID and save your changes. You should
now be able to connect to the different access points.
The CN50 indicates it is not
authenticated.
Make sure that:
•
the User Name and Password parameters on the
CN50 must match the user name and password on
authentication server. You may need to reenter the
password on both the CN50, authentication server.
•
on your authentication server, the user and group
are allowed and the group policy is allowed to log
into the server. For help, see the documentation that
shipped with your authentication server software.
•
the IP address and secret key for access point must
match the IP address and secret key on the
authentication server. You may need to reenter the
IP address and secret key on both your access point
and authentication server.
•
the authentication server software is running on the
server PC.
You receive a message saying “The server
certificate has expired or your system date
is incorrect” after you perform a clean
boot on the CN50.
Date and time are not saved when you perform a clean
boot. Reenter the date and time, and then save your
changes.
Problem
Solution