JVC VN-H157WPU Instruction Manual - Page 124

Others, Troubleshooting

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Others Troubleshooting Symptom I do not know the IP address of the camera. I cannot display the Settings page of the camera. I cannot install the Built-in Viewer. A warning message appears when I start the Built-in Viewer. When I install the Built-in Viewer, the authentication by VeriSign appears. Videos sent via TCP do not play. Possible Causes and Actions Taken ● IP address "192.168.0.2" and subnet mask "255.255.255.0" are set by default during factory shipment. ● If you have set the [IP Setting] to "DHCP Enable" and if you start the camera on the LAN where no DHCP server exists, you can start the camera with the factory default IP address. ● If you have a computer connected to the same LAN, you can search for the IP address using the search tool from the computer. ● A search tool is available in the TOOL-J folder on the included CD-ROM. Read the readme.txt file in the folder before using the tool. Check the current settings of Internet Explorer. Also, if you are using a proxy server, set the proxy server of the Internet Explorer. Check the current settings of Internet Explorer. The Built-in Viewer consists of the ActiveX software components. When you use the Built-in Viewer in the first time, the ActiveX software is installed. However, this installation may be rejected by the Anti-virus software settings. If it occurs, change the Anti-virus software settings first, and then install the Built-in Viewer. The Built-in Viewer has an electronic signature for authentication by Verisign. If computers are connected to the Internet in the network environment, the digital certificate of the Built-in Viewer can be checked by VeriSign authentication. ● The camera can transmit a maximum of 20 videos via TCP, and a maximum of 20 Built-in Viewers can be connected to 1 camera. If you need to monitor cameras in more places, use the multicast streaming. Multicast streaming of MPEG-4, JPEG, and H.264 is possible with this camera. The number of streams depends on the encoder setting. ● If you set the JPEG Streaming to "Frame Rate", the frame rate requested by clients are kept but the maximum number of streams is reduced. Reference Page A Page 14 Instructions (IP Address Settings) Instructions (IP Address Settings) - - - A Page 4 A Page 27 A Page 72 A Page 68 124

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124
Others
Troubleshooting
Symptom
Possible Causes and Actions Taken
Reference
Page
I do not know the IP address
of the camera.
●
IP address "192.168.0.2" and subnet mask
"255.255.255.0" are set by default during factory
shipment.
●
If you have set the [IP Setting] to "DHCP Enable"
and if you start the camera on the LAN where no
DHCP server exists, you can start the camera
with the factory default IP address.
●
If you have a computer connected to the same
LAN, you can search for the IP address using
the search tool from the computer.
●
A search tool is available in the TOOL-J folder
on the included CD-ROM. Read the readme.txt
file in the folder before using the tool.
A
Page 14
Instructions
(IP Address
Settings)
I cannot display the Settings
page of the camera.
Check the current settings of Internet Explorer.
Also, if you are using a proxy server, set the proxy
server of the Internet Explorer.
Instructions
(IP Address
Settings)
I cannot install the Built-in
Viewer.
Check the current settings of Internet Explorer.
The Built-in Viewer consists of the ActiveX software
components.
When you use the Built-in Viewer in the first time,
the ActiveX software is installed. However, this
installation may be rejected by the Anti-virus
software settings. If it occurs, change the Anti-virus
software settings first, and then install the Built-in
Viewer.
–
A warning message appears
when I start the Built-in
Viewer.
–
When I install the Built-in
Viewer, the authentication by
VeriSign appears.
The Built-in Viewer has an electronic signature for
authentication by Verisign.
If computers are connected to the Internet in the
network environment, the digital certificate of the
Built-in Viewer can be checked by VeriSign
authentication.
–
Videos sent via TCP do not
play.
●
The camera can transmit a maximum of 20
videos via TCP, and a maximum of 20 Built-in
Viewers can be connected to 1 camera. If you
need to monitor cameras in more places, use the
multicast streaming. Multicast streaming of
MPEG-4, JPEG, and H.264 is possible with this
camera. The number of streams depends on the
encoder setting.
●
If you set the JPEG Streaming to "Frame Rate",
the frame rate requested by clients are kept but
the maximum number of streams is reduced.
A
Page 4
A
Page 27
A
Page 72
A
Page 68