Konica Minolta ScanDIVA ScanDIVA User Guide - Page 93
Trouble when scanning an image
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Chapter 5 Troubleshooting 3 Trouble when scanning an image Trouble content The Scanner does not start. Application software of your computer does not find the Book Scanner ScanDIVA The image cannot be scanned properly. • Cracked • Warped • Inclined Improper image color Action • Is it connected properly? Check if the USB cable connected securely between the Scanner and the Personal Computer. • Refer to Chapter 5 "2 Troubleshooting" 1. Is the original placed on the proper position? Set the original to the proper position. 2. Is the original too high? Check to make sure that the original is within 50mm of the book table. 3. Is the original setting correct? Select the proper mode, execute scanning. 4. Are there no problems with the "Setup" adjustment? Perform "Setup" adjustment again. 1. Improper illumination on the original table? Move the Scanner. 2. Are there no problems with the "Setup" adjustment? Perform "Setup" adjustment again. When a problem cannot be solved even after the troubleshooting described above is attempted, contact your authorized service representative. 5-5