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Konica Minolta bizhub 4020 bizhub 4020 User Guide - Page 293

Internal Solutions Port does not operate correctly, Step 4

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User's Guide Action Yes No Step 4 1. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see Updating available options in the printer driver. 2. Resend the print job. The problem Contact technical is solved. support. Does the internal option operate correctly? Internal Solutions Port does not operate correctly Action Yes No Step 1 Go to step 2. Make sure the Internal Solutions Port (ISP) is installed. 1. Install the ISP. For more information, see Installing an Internal Solutions Port. 2. Print a menu settings page, and then check if the ISP is listed in the Installed Options list. Check if you have a supported ISP. Note: An ISP from another printer may not work on this printer. Is the ISP listed in the Installed Options list? Step 2 Check the cable and the ISP connection. The problem is Contact technical support. solved. 1. Use the correct cable, and then make sure it is securely connected to the ISP. 2. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Note: The ISP solution interface cable and the receptacle on the controller board are color-coded. Does the Internal Solutions Port operate correctly? - 293 -

Section	Page
Contents	2
1—Safety information	7
2—Learning about the printer	11
Finding information about the printer	11
Selecting a location for the printer	12
Printer configurations	13
Understanding the basic functions of the scanner	14
Using the ADF and scanner glass	15
3—Understanding the printer control panel	16
Using the printer control panel	16
Understanding the colors of the indicator and Sleep button lights	17
Understanding the home screen	17
Using the touch-screen buttons	19
4—Setting up and using the home screen applications	21
Finding the IP address of the computer	21
Finding the IP address of the printer	22
Accessing the Embedded Web Server	22
Customizing the home screen	22
Understanding the different applications	23
Activating the home screen applications	24
Exporting and importing a configuration	27
5—Additional printer setup	29
Installing internal options	29
Installing hardware options	44
Setting up the printer software	48
Attaching cables	50
Networking	51
Verifying printer setup	59
6—Loading paper and specialty media	61
Setting the paper size and type	61
Configuring Universal paper settings	61
Loading trays	61
Loading the multipurpose feeder	66
Linking and unlinking trays	70
7—Paper and specialty media guide	74
Using specialty media	74
Paper guidelines	76
Supported paper sizes, types, and weights	79
8—Printing	83
Printing forms and a document	83
Printing from a flash drive	84
Printing confidential and other held jobs	86
Printing information pages	89
Canceling a print job	89
9—Copying	91
Making copies	91
Copying photos	92
Copying on specialty media	93
Customizing copy settings	94
Placing information on copies	99
Canceling a copy job	100
Understanding the copy options	100
10—E-mailing	105
Setting up the printer to e-mail	105
Creating an e-mail shortcut	106
E-mailing a document	107
Customizing e-mail settings	108
Canceling an e-mail	109
Understanding the e-mail options	110
11—Faxing	113
Setting up the printer to fax	113
Sending a fax	125
Creating shortcuts	128
Customizing fax settings	129
Canceling an outgoing fax	130
Holding and forwarding faxes	131
Understanding the fax options	132
12—Scanning	135
Using Scan to Network	135
Scanning to an FTP address	136
Scanning to a computer or flash drive	138
Understanding the scan options	141
13—Understanding the printer menus	144
Menus list	144
Paper menu	145
Reports Menu	158
Network/Ports menu	159
Security menu	171
Settings menu	176
14—Saving the environment	238
Saving paper and toner	238
Saving energy	239
15—Securing the printer	243
Statement of Volatility	243
Erasing volatile memory	244
Erasing non-volatile memory	244
Erasing printer hard disk memory	244
Configuring printer hard disk encryption	245
16—Maintaining the printer	247
Cleaning the printer parts	247
Checking the status of parts and supplies	249
Estimated number of remaining pages	249
Ordering supplies	249
Storing supplies	251
Replacing supplies	252
Moving the printer	256
17—Managing the printer	258
Finding advanced networking and administrator information	258
Checking the virtual display	258
Setting up e-mail alerts	258
Viewing reports	259
Configuring supply notifications from the Embedded Web Server	259
Restoring factory default settings	260
18—Clearing jams	261
Avoiding jams	261
Understanding jam messages and locations	262
[x]-page jam, open front door. [20y.xx]	264
[x]-page jam, open rear door. [20y.xx]	267
[x]-page jam, clear standard bin. [20y.xx]	268
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	269
[x]-page jam, open tray [x]. [24y.xx]	270
[x]-page jam, clear manual feeder. [25y.xx]	271
[x]-page jam, open automatic feeder top cover. [28y.xx]	272
19—Troubleshooting	273
Understanding printer messages	273
Solving printer problems	289
Solving print problems	298
Solving copy problems	335
Solving fax problems	339
Solving scanner problems	348
Solving home screen applications problems	355
Embedded Web Server does not open	355
Contacting technical support	357
20—Notices	358
Copyright notice	358
Edition notice	358
Trademarks	358
Software License Agreement	358
Noise emission levels	359
Temperature information	360
For EU member states only	360
Product disposal	360
ENERGY STAR	361
Power consumption	362
Notice to users of the US telephone network: FCC requirements	363
Notice to users of the Canadian telephone network	365
Notice to users of the New Zealand telephone network	365
Using this product in Switzerland	366
Utilisation de ce produit en Suisse	366
Verwendung dieses Produkts in der Schweiz	366
Uso del prodotto in Svizzera	366
Modular component notice	366
Notice to users in Brazil	366