Lenovo B470e Lenovo B470e/B570e User Guide - Page 42

Battery problems, A hard disk drive problem, A startup problem, OneKey Rescue system problems, Problem - bios

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Battery problems Problem Your computer shuts down before the battery status indicator shows empty. or Your computer operates after the battery status indicator shows empty. The operating time for a fully charged battery is short. The computer does not operate with a fully charged battery. The battery cannot be charged. Solution Discharge and recharge the battery. For details, refer to the instructions in "Handling the battery" on page 9. The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. For details, refer to the instructions in "Handling the battery" on page 9. A hard disk drive problem Problem The hard disk drive does not work. Solution Under the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Priority Order correctly. A startup problem Problem Solution The Microsoft® Windows operating system does not start. Use the OneKey Rescue system to help solve or identify your problem. For details, refer to the isntructions in Chapter 4 "Lenovo OneKey Rescue system" on page 21. OneKey Rescue system problems Problem Backup cannot be made. Fail to restore system partition to factory default. Solution Make sure that: • You are not using a Windows operating system. • There is not enough space to store the backup data. You will need to free more hard disk drive space on your system partition (C drive). The system partition, such as the partition size or the drive capacity of C, has been modified. Other problems Problem Your computer does not respond. Solution • To turn off your computer, press and hold the power button for 4 seconds or more. If the computer still does not respond, remove the ac power adapter and the battery. 26 User Guide

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Battery problems
Problem
Solution
Your computer shuts down before the battery status
indicator shows empty.
or
Your computer operates after the battery status indicator
shows empty.
Discharge and recharge the battery.
The operating time for a fully charged battery is short.
For details, refer to the instructions in “Handling the
battery” on page 9.
The computer does not operate with a fully charged
battery.
The surge protector in the battery might be active. Turn
off the computer for one minute to reset the protector;
then turn on the computer again.
The battery cannot be charged.
For details, refer to the instructions in “Handling the
battery” on page 9.
A hard disk drive problem
Problem
Solution
The hard disk drive does not work.
Under the
Boot
menu in BIOS Setup Utility, make sure
that the hard disk drive is included in the
Boot Priority
Order
correctly.
A startup problem
Problem
Solution
The Microsoft
®
Windows operating system does not start.
Use the OneKey Rescue system to help solve or identify
your problem. For details, refer to the isntructions in
Chapter 4 “Lenovo OneKey Rescue system” on page 21.
OneKey Rescue system problems
Problem
Solution
Backup cannot be made.
Make sure that:
•
You are not using a Windows operating system.
•
There is not enough space to store the backup data.
You will need to free more hard disk drive space on
your system partition (C drive).
Fail to restore system partition to factory default.
The system partition, such as the partition size or the
drive capacity of C, has been modified.
Other problems
Problem
Solution
Your computer does not respond.
•
To turn off your computer, press and hold the power
button for 4 seconds or more. If the computer still
does not respond, remove the ac power adapter and
the battery.
26
User Guide