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USB problems, Lenovo Solution Center, System Health and Diagnostics

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• If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem. • Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web. • If the software program used to work correctly, but does not work correctly now, do the following: - On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System ➙ System Protection ➙ System Restore. • If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it. If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 "Getting information, help, and service" on page 71 for details. USB problems Symptom: The USB connectors cannot be accessed. Actions: • Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet. • If the USB device has its own On/Off switch, make sure it is in the On position. • If the USB device has an Online switch, make sure it is in the Online position. • If the USB device is a printer, make sure paper is loaded correctly. • Make sure any device drivers or other software supplied with the USB device is correctly installed. Refer to the documentation for the USB device. • Reset the device by detaching and reattaching the USB connector. If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see "Lenovo Solution Center" on page 69 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 71. Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the program, you can download it from http://www.lenovo.com/diagnose. • If you are using the Windows Vista or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer. To run the Lenovo Solution Center program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics . Follow the instructions on the screen. Chapter 10. Troubleshooting and diagnostics 69

Section	Page
Important safety information	7
Service and upgrades	7
Static electricity prevention	7
Power cords and power adapters	8
Extension cords and related devices	8
Plugs and outlets	9
External devices	9
Heat and product ventilation	9
Operating environment	10
Modem safety information	10
Laser compliance statement	11
Power supply statement	11
Cleaning and maintenance	11
Chapter 1. Product overview	13
Features	13
Specifications	16
Software overview	16
Software provided by Lenovo	16
Adobe Reader	19
Antivirus software	19
Locations	19
Locating connectors, controls, and indicators on the front of yo	20
Locating connectors on the rear of your computer	21
Adjusting the computer stand	22
Machine type and model label	23
Chapter 2. Using your computer	25
Frequently asked questions	25
Using the keyboard	25
Using Windows shortcut keys	25
Using the blue ThinkVantage button	26
Using a fingerprint reader	26
Using the wheel mouse	26
Adjusting audio	26
About your computer audio	27
Setting the volume from the desktop	27
Setting the volume from Control Panel	27
Using CDs and DVDs	27
Handling and storing CD and DVD media	28
Playing a CD or DVD	28
Recording a CD or DVD	28
Using the single-touch and multi-touch feature	29
Color temperature adjustment	29
Selecting a pre-defined color temperature	30
Switching to RGB adjustment	30
Making brightness adjustment	30
Chapter 3. You and your computer	33
Accessibility and comfort	33
Arranging your workspace	33
Comfort	33
Glare and lighting	34
Air circulation	34
Electrical outlets and cable lengths	34
Register your computer with Lenovo	35
Moving your computer to another country or region	35
Voltage-selection switch	35
Replacement power cords	36
Chapter 4. Security	37
Security features	37
Attaching an integrated cable lock	38
Using passwords	38
BIOS passwords	38
Windows passwords	39
Configuring the fingerprint reader	39
Using and understanding firewalls	39
Protecting data against viruses	39
Chapter 5. Installing or replacing hardware	41
Handling static-sensitive devices	41
Installing or replacing hardware	41
Installing external options	41
Installing a computer wall mount	42
Removing and reinstalling the monitor stand	42
Replacing the USB keyboard or mouse	43
Replacing the wireless keyboard	43
Replacing the wireless mouse	44
Replacing the PS/2 keyboard or mouse	46
Obtaining device drivers	46
Chapter 6. Recovery information	47
Creating and using recovery media	47
Creating recovery media	47
Using recovery media	48
Performing backup and recovery operations	48
Performing a backup operation	48
Performing a recovery operation	49
Using the Rescue and Recovery workspace	49
Creating and using a rescue medium	50
Creating a rescue medium	50
Using a rescue medium	50
Reinstalling preinstalled applications and device drivers	51
Reinstalling software programs	52
Reinstalling device drivers	52
Solving recovery problems	52
Chapter 7. Using the Setup Utility program	55
Starting the Setup Utility program	55
Viewing and changing settings	55
Using passwords	55
Password considerations	56
Power-On Password	56
Administrator Password	56
Hard Disk Password	56
Setting, changing, and deleting a password	56
Enabling or disabling a device	57
Selecting a startup device	57
Selecting a temporary startup device	57
Selecting or changing the startup device sequence	57
Exiting from the Setup Utility program	58
Chapter 8. Updating system programs	59
Using system programs	59
Updating (flashing) the BIOS from a disc	59
Updating (flashing) the BIOS from your operating system	60
Chapter 9. Preventing problems	61
Keeping your computer current	61
Getting the latest device drivers for your computer	61
Updating your operating system	61
Using System Update	61
Cleaning and maintenance	62
Basics	62
Cleaning your computer	63
Good maintenance practices	64
Moving your computer	64
Chapter 10. Troubleshooting and diagnostics	65
Basic troubleshooting	65
Troubleshooting procedure	66
Troubleshooting	66
Audio problems	67
CD problems	68
DVD problems	69
Intermittent problems	71
Keyboard, mouse, or pointing device problems	71
Monitor problems	73
Networking problems	74
Option problems	77
Performance and lockup problems	78
Printer problems	79
Serial port problems	79
Software problems	80
USB problems	81
Lenovo Solution Center	81
Chapter 11. Getting information, help, and service	83
Information resources	83
Lenovo ThinkVantage Tools	83
Lenovo Welcome	83
Help and Support	83
Safety and Warranty	83
Lenovo Web site (http://www.lenovo.com)	83
Lenovo Support Web site	83
Help and service	84
Using the documentation and diagnostic programs	84
Calling for service	84
Using other services	85
Purchasing additional services	85
Appendix A. Notices	87
Trademarks	88
Appendix B. Regulatory information	89
Export classification notice	89
Television output notice	89
Electronic emissions notices	89
Federal Communications Commission Declaration of Conformity	89
Additional regulatory information	91
Appendix C. WEEE and recycling information	93
Important WEEE Information	93
Recycling information	93
Recycling information for Brazil	94
Battery recycling information for Taiwan	94
Battery recycling information for the European Union	95
Appendix D. Restriction of Hazardous Substances Directive (RoHS)	97
China RoHS	97
Turkish RoHS	97
Ukraine RoHS	97
India RoHS	98
Appendix E. ENERGY STAR model information	99
Appendix F. Ek Bilgiler	101
Appendix G. Servis istasyonlari	103

Match case Limit results 1 per page

•

If you received any error messages while using the software program, see the printed documentation

supplied with the software or the help system for that software for a description of the messages and

solutions to the problem.

•

Check with your software manufacturer to see if any updates are available. Many software manufacturers

make updates available from the World Wide Web.

•

If the software program used to work correctly, but does not work correctly now, do the following:

–

On the Windows 7 operating system, click

Start

➙

Control Panel

➙

System and Security

➙

System

➙

System Protection

➙

System Restore

•

If you are unable to resolve the problem through other methods, uninstall the software program and

reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software

manufacturer or see Chapter 11 “Getting information, help, and service” on page 71 for details.

USB problems

Symptom: The USB connectors cannot be accessed.

Actions:

•

Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB

device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

•

If the USB device has its own On/Off switch, make sure it is in the On position.

•

If the USB device has an Online switch, make sure it is in the Online position.

•

If the USB device is a printer, make sure paper is loaded correctly.

•

Make sure any device drivers or other software supplied with the USB device is correctly installed.

Refer to the documentation for the USB device.

•

Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see

“Lenovo Solution Center” on page 69 for instructions). If the USB device came with its own diagnostics,

run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 “Getting

information, help, and service” on page 71.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It

combines diagnostic tests, system information collection, security status, and support information, along

with hints and tips for maximum system performance.

Notes:

•

The Lenovo Solution Center program is available only on models preinstalled with the Windows 7

operating system. If your Windows 7 model is not preinstalled with the program, you can download it

from http://www.lenovo.com/diagnose.

•

If you are using the Windows Vista or Windows XP operating system, go to

http://www.lenovo.com/diagnose for the latest information on diagnostics for your

computer.

To run the Lenovo Solution Center program on the Windows 7 operating system, click

Start

➙

All Programs

➙

Lenovo ThinkVantage Tools

➙

System Health and Diagnostics

. Follow the instructions on the screen.

Chapter 10

Troubleshooting and diagnostics