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Lenovo ThinkCentre M72z (English) User guide - Page 84

Help and service, Using the documentation and diagnostic programs, Calling for service

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Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions Help and service This section contains information about obtaining help and service. Using the documentation and diagnostic program If you experience a problem with your computer, see Chapter 10 "Troubleshooting and diagnostics" on page 87. For information on additional resources to help you troubleshoot your computer problem, see "Information resources" on page 105. If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help. Most computers come with a diagnostic program that help you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. • Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. These items are not covered by the warranty: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) 72 ThinkCentre User Guide

Section	Page
Important safety information	7
Service and upgrades	7
Static electricity prevention	7
Power cords and power adapters	8
Extension cords and related devices	8
Plugs and outlets	9
External devices	9
Heat and product ventilation	9
Operating environment	10
Modem safety information	10
Laser compliance statement	11
Power supply statement	11
Cleaning and maintenance	11
Chapter 1. Product overview	13
Features	13
Specifications	16
Software overview	16
Software provided by Lenovo	16
Adobe Reader	19
Antivirus software	19
Locations	19
Locating connectors, controls, and indicators on the front of yo	20
Locating connectors on the rear of your computer	21
Adjusting the computer stand	22
Machine type and model label	23
Chapter 2. Using your computer	25
Frequently asked questions	25
Using the keyboard	25
Using Windows shortcut keys	25
Using the blue ThinkVantage button	26
Using a fingerprint reader	26
Using the wheel mouse	26
Adjusting audio	26
About your computer audio	27
Setting the volume from the desktop	27
Setting the volume from Control Panel	27
Using CDs and DVDs	27
Handling and storing CD and DVD media	28
Playing a CD or DVD	28
Recording a CD or DVD	28
Using the single-touch and multi-touch feature	29
Color temperature adjustment	29
Selecting a pre-defined color temperature	30
Switching to RGB adjustment	30
Making brightness adjustment	30
Chapter 3. You and your computer	33
Accessibility and comfort	33
Arranging your workspace	33
Comfort	33
Glare and lighting	34
Air circulation	34
Electrical outlets and cable lengths	34
Register your computer with Lenovo	35
Moving your computer to another country or region	35
Voltage-selection switch	35
Replacement power cords	36
Chapter 4. Security	37
Security features	37
Attaching an integrated cable lock	38
Using passwords	38
BIOS passwords	38
Windows passwords	39
Configuring the fingerprint reader	39
Using and understanding firewalls	39
Protecting data against viruses	39
Chapter 5. Installing or replacing hardware	41
Handling static-sensitive devices	41
Installing or replacing hardware	41
Installing external options	41
Installing a computer wall mount	42
Removing and reinstalling the monitor stand	42
Replacing the USB keyboard or mouse	43
Replacing the wireless keyboard	43
Replacing the wireless mouse	44
Replacing the PS/2 keyboard or mouse	46
Obtaining device drivers	46
Chapter 6. Recovery information	47
Creating and using recovery media	47
Creating recovery media	47
Using recovery media	48
Performing backup and recovery operations	48
Performing a backup operation	48
Performing a recovery operation	49
Using the Rescue and Recovery workspace	49
Creating and using a rescue medium	50
Creating a rescue medium	50
Using a rescue medium	50
Reinstalling preinstalled applications and device drivers	51
Reinstalling software programs	52
Reinstalling device drivers	52
Solving recovery problems	52
Chapter 7. Using the Setup Utility program	55
Starting the Setup Utility program	55
Viewing and changing settings	55
Using passwords	55
Password considerations	56
Power-On Password	56
Administrator Password	56
Hard Disk Password	56
Setting, changing, and deleting a password	56
Enabling or disabling a device	57
Selecting a startup device	57
Selecting a temporary startup device	57
Selecting or changing the startup device sequence	57
Exiting from the Setup Utility program	58
Chapter 8. Updating system programs	59
Using system programs	59
Updating (flashing) the BIOS from a disc	59
Updating (flashing) the BIOS from your operating system	60
Chapter 9. Preventing problems	61
Keeping your computer current	61
Getting the latest device drivers for your computer	61
Updating your operating system	61
Using System Update	61
Cleaning and maintenance	62
Basics	62
Cleaning your computer	63
Good maintenance practices	64
Moving your computer	64
Chapter 10. Troubleshooting and diagnostics	65
Basic troubleshooting	65
Troubleshooting procedure	66
Troubleshooting	66
Audio problems	67
CD problems	68
DVD problems	69
Intermittent problems	71
Keyboard, mouse, or pointing device problems	71
Monitor problems	73
Networking problems	74
Option problems	77
Performance and lockup problems	78
Printer problems	79
Serial port problems	79
Software problems	80
USB problems	81
Lenovo Solution Center	81
Chapter 11. Getting information, help, and service	83
Information resources	83
Lenovo ThinkVantage Tools	83
Lenovo Welcome	83
Help and Support	83
Safety and Warranty	83
Lenovo Web site (http://www.lenovo.com)	83
Lenovo Support Web site	83
Help and service	84
Using the documentation and diagnostic programs	84
Calling for service	84
Using other services	85
Purchasing additional services	85
Appendix A. Notices	87
Trademarks	88
Appendix B. Regulatory information	89
Export classification notice	89
Television output notice	89
Electronic emissions notices	89
Federal Communications Commission Declaration of Conformity	89
Additional regulatory information	91
Appendix C. WEEE and recycling information	93
Important WEEE Information	93
Recycling information	93
Recycling information for Brazil	94
Battery recycling information for Taiwan	94
Battery recycling information for the European Union	95
Appendix D. Restriction of Hazardous Substances Directive (RoHS)	97
China RoHS	97
Turkish RoHS	97
Ukraine RoHS	97
India RoHS	98
Appendix E. ENERGY STAR model information	99
Appendix F. Ek Bilgiler	101
Appendix G. Servis istasyonlari	103

Match case Limit results 1 per page

ThinkCentre User Guide

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

•

Drivers and software

•

Diagnostic solutions

•

Product and service warranty

•

Product and parts details

•

User guides and manuals

•

Knowledge base and frequently asked questions

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic program

If you experience a problem with your computer, see Chapter 10 “Troubleshooting and diagnostics” on

page 87. For information on additional resources to help you troubleshoot your computer problem, see

“Information resources” on page 105.

If you suspect a software problem, see the documentation that comes with the operating system or software

program, including readme ﬁles and online help.

Most computers come with a diagnostic program that help you identify hardware problems.

You can also get the latest technical information and download device drivers and updates from Lenovo

Support Web site at:

http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support

Center.

The following services are available during the warranty period:

•

Problem determination

- Trained service personnel are available to assist you with determining a

hardware problem and deciding what action is necessary to ﬁx the problem.

•

Hardware repair

- If the problem is caused by hardware under warranty, trained service personnel are

available to provide the applicable level of service.

•

Engineering Change management

- There might be changes that are required after a product has

been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your

hardware available.

These items are not covered by the warranty:

•

Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

•

Identiﬁcation of software problem sources

•

Conﬁguration of BIOS as part of an installation or upgrade

•

Changes, modiﬁcations, or upgrades to device drivers

•

Installation and maintenance of network operating systems (NOS)