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Lenovo ThinkCentre M91p (English) User Guide - Page 107

Lenovo Solution Center, Lenovo ThinkVantage Toolbox, PC-Doctor for DOS

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1. Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For more information about the Lenovo ThinkVantage Toolbox program, see Lenovo ThinkVantage Toolbox. For more information about the Lenovo Solution Center program, see "Lenovo Solution Center" on page 93. 2. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See "PC-Doctor for DOS" on page 93 for detailed information. 3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the program, you can download it from http://www.lenovo.com/diagnose. • If you are using the Windows Vista or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer. To run the Lenovo Solution Center program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen. For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative. Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information. • To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen. • To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ Lenovo ThinkVantage Toolbox. Follow the instructions on the screen. Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox help system. PC-Doctor for DOS You can also download the latest version of the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. The PC-Doctor for DOS diagnostic program runs independently of the Chapter 10. Troubleshooting and diagnostics 93

Section	Page
Important safety information	9
Service and upgrades	9
Static electricity prevention	9
Power cords and power adapters	10
Extension cords and related devices	10
Plugs and outlets	11
External devices	11
Heat and product ventilation	11
Operating environment	12
Modem safety information	12
Laser compliance statement	13
Power supply statement	13
Cleaning and maintenance	13
Chapter 1. Product overview	15
Features	15
Specifications	18
Software overview	19
Software provided by Lenovo	19
Adobe Reader	21
Antivirus software	21
Locations	21
Locating connectors, controls, and indicators on the front of yo	21
Locating connectors on the rear of your computer	22
Locating components	24
Locating parts on the system board	24
Machine type and model label	25
Chapter 2. Using your computer	27
Frequently asked questions	27
Using the keyboard	27
Using Windows shortcut keys	27
Using a fingerprint reader	28
Using the wheel mouse	28
Adjusting audio	28
About your computer audio	28
Setting the volume from the desktop	29
Setting the volume from Control Panel	29
Using CDs and DVDs	29
Handling and storing CD and DVD media	30
Playing a CD or DVD	30
Recording a CD or DVD	30
Chapter 3. You and your computer	33
Accessibility and comfort	33
Arranging your workspace	33
Comfort	33
Glare and lighting	34
Air circulation	34
Electrical outlets and cable lengths	34
Register your computer with Lenovo	35
Moving your computer to another country or region	35
Voltage-selection switch	35
Replacement power cords	35
Chapter 4. Security	37
Security features	37
Attaching an integrated cable lock	38
Using passwords	38
BIOS passwords	38
Windows passwords	39
Setting up the integrated Security Chip	39
Setting the Security Chip	39
Using and understanding firewalls	40
Protecting data against viruses	40
Chapter 5. Installing or replacing hardware	41
Handling static-sensitive devices	41
Installing or replacing hardware	41
Installing external options	41
Opening the computer cover	42
Removing and reinstalling the front bezel	42
Installing or replacing a memory module	43
Installing or replacing the PCI card	44
Installing the solid state drive	46
Replacing the hard disk drive	47
Replacing the optical drive	49
Replacing the battery	50
Replacing the heat sink	51
Replacing the microprocessor	53
Replacing the system fan assembly	56
Replacing the internal speaker	58
Replacing the front audio and USB assembly	59
Replacing the ac power adapter	61
Replacing the ac power adapter bracket	62
Replacing the keyboard or mouse	65
Completing the parts replacement	65
Chapter 6. Recovery information	67
Creating and using recovery media	67
Creating recovery media	67
Using recovery media	68
Performing backup and recovery operations	68
Performing a backup operation	68
Performing a recovery operation	69
Using the Rescue and Recovery workspace	69
Creating and using a rescue medium	70
Creating a rescue medium	70
Using a rescue medium	71
Reinstalling preinstalled applications and device drivers	71
Reinstalling software programs	72
Reinstalling device drivers	73
Solving recovery problems	73
Chapter 7. Using the Setup Utility program	75
Starting the Setup Utility program	75
Viewing and changing settings	75
Using passwords	75
Password considerations	76
Power-On Password	76
Administrator Password	76
Hard Disk Password	76
Setting, changing, and deleting a password	76
Erasing lost or forgotten passwords (clearing CMOS)	77
Enabling or disabling a device	77
Selecting a startup device	78
Selecting a temporary startup device	78
Selecting or changing the startup device sequence	78
Enabling ErP compliance mode	78
Smart performance choices	79
Exiting from the Setup Utility program	79
Chapter 8. Updating system programs	81
Using system programs	81
Updating (flashing) the BIOS from a disc	81
Updating (flashing) the BIOS from your operating system	82
Recovering from a POST/BIOS update failure	82
Chapter 9. Preventing problems	83
Keeping your computer current	83
Getting the latest device drivers for your computer	83
Updating your operating system	83
Using System Update	83
Cleaning and maintenance	84
Basics	84
Cleaning your computer	85
Good maintenance practices	86
Moving your computer	86
Chapter 10. Troubleshooting and diagnostics	89
Basic troubleshooting	89
Troubleshooting procedure	90
Troubleshooting	90
Audio problems	91
CD problems	92
DVD problems	93
Intermittent problems	95
Keyboard, mouse, or pointing device problems	95
Monitor problems	97
Networking problems	98
Option problems	101
Performance and lockup problems	102
Printer problems	104
Serial port problems	105
Software problems	105
USB problems	106
Diagnostic programs	106
Lenovo Solution Center	107
Lenovo ThinkVantage Toolbox	107
PC-Doctor for DOS	107
Chapter 11. Getting information, help, and service	109
Information resources	109
Lenovo ThinkVantage Tools	109
ThinkVantage Productivity Center	109
Lenovo Welcome	109
Help and Support	109
Safety and Warranty	110
Lenovo Web site (http://www.lenovo.com)	110
Lenovo Support Web site	110
Help and service	110
Using the documentation and diagnostic programs	110
Calling for service	111
Using other services	111
Purchasing additional services	112
Appendix A. Notices	113
Trademarks	114
Appendix B. Regulatory information	115
Export classification notice	115
Television output notice	115
Electronic emissions notices	115
Federal Communications Commission Declaration of Conformity	115
Additional regulatory information	117
Appendix C. WEEE and recycling information	119
Important WEEE Information	119
Recycling information	119
Recycling information for Brazil	120
Battery recycling information for Taiwan	120
Battery recycling information for the European Union	121
Appendix D. Restriction of Hazardous Substances Directive (RoHS)	123
China RoHS	123
Turkish RoHS	123
Ukraine RoHS	123
India RoHS	124

Match case Limit results 1 per page

1. Depending on the date when your computer was manufactured, your computer is preinstalled with

either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic

purposes. For more information about the Lenovo ThinkVantage Toolbox program, see Lenovo

ThinkVantage Toolbox. For more information about the Lenovo Solution Center program, see “Lenovo

Solution Center” on page 93.

2. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support.

See “PC-Doctor for DOS” on page 93 for detailed information.

3. If you are unable to isolate and repair the problem yourself after running the programs, save and print

the log ﬁles created by the programs. You will need the log ﬁles when you speak to a Lenovo technical

support representative.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It

combines diagnostic tests, system information collection, security status, and support information, along

with hints and tips for maximum system performance.

Notes:

•

The Lenovo Solution Center program is available only on models preinstalled with the Windows 7

operating system. If your Windows 7 model is not preinstalled with the program, you can download it

from http://www.lenovo.com/diagnose.

•

If you are using the Windows Vista or Windows XP operating system, go to

http://www.lenovo.com/diagnose for the latest information on diagnostics for your

computer.

To run the Lenovo Solution Center program on the Windows 7 operating system, click

Start

➙

All Programs

➙

Lenovo ThinkVantage Tools

➙

System Health and Diagnostics

. Follow the instructions on the screen.

For additional information, refer to the Lenovo Solution Center help system.

Note:

If you are unable to isolate and repair the problem yourself after running the program, save and print

the log ﬁles created by the program. You will need the log ﬁles when you speak to a Lenovo technical

support representative.

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security,

diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get

more information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantage

Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update

system drivers, and view system information.

•

To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click

Start

➙

All

Programs

➙

Lenovo ThinkVantage Tools

➙

System Health and Diagnostics

. Follow the instructions

on the screen.

•

To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system, click

Start

➙

All Programs

➙

ThinkVantage

➙

Lenovo ThinkVantage Toolbox

. Follow the instructions on the screen.

Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox

help system.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from

http://www.lenovo.com/support. The PC-Doctor for DOS diagnostic program runs independently of the

Chapter 10

Troubleshooting and diagnostics