Lenovo ThinkPad i Series 1800 English - User's Guide for A Series - Page 44

Software problems

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Hardware troubleshooting Problem The hard-disk drive does not work. Cause and action In the Startup menu in the IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard-disk drive. If there is such a mark, the hard-disk drive is disabled. Clear the mark to enable the drive. Software problems Problem An application does not run correctly. The main window bitmap in the ThinkPad Configuration Program is distorted (Windows NT only). Cause and action Make sure that the problem is not being caused by the application. Check that your computer has the minimum memory required for the application. Refer to the manuals supplied with the application. Check that the application is designed to operate with your operating system. Check that other applications run correctly on your computer. Check that the necessary device drivers are installed. Check that the application works when it is run on some other computer. If an error message appears when you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help. Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on Windows NT, might cause this problem. Do one of the following: Uninstall the Active Desktop. (Merely disabling the Active Desktop does not solve the problem.) Close the ThinkPad Configuration Program, and start it again. (This is a temporary recovery.) 28 IBM ThinkPad A20 User's Reference

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Hardware troubleshooting
Problem
Cause and action
The hard-disk drive does
not work.
In the Startup menu in the IBM BIOS Setup Utility, make sure that there is
no exclamation point ! to the left of the hard-disk drive.
If there is such a
mark, the hard-disk drive is disabled.
Clear the mark to enable the drive.
Software problems
Problem
Cause and action
An application does not
run correctly.
Make sure that the problem is not being caused by the application.
Check that your computer has the minimum memory required for the
application. Refer to the manuals supplied with the application.
Check that the application is designed to operate with your operating
system.
Check that other applications run correctly on your computer.
Check that the necessary device drivers are installed.
Check that the application works when it is run on some other computer.
If an error message appears when you are using the application program,
refer to the manuals supplied with the application.
If the application still does not run correctly, contact your place of
purchase or a service representative for help.
The main window bitmap
in the ThinkPad
Configuration Program is
distorted (Windows NT
only).
Installing the
Active Desktop
, bundled with Internet Explorer Version 4.0
on Windows NT, might cause this problem. Do one of the following:
±
Uninstall the
Active Desktop
. (Merely disabling the
Active Desktop
does not solve the problem.)
±
Close the ThinkPad Configuration Program, and start it again. (This is
a temporary recovery.)
28
IBM ThinkPad A20 User's Reference