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Lexmark MX617 User Guide - Page 317

Cannot scan from a computer, Solving home screen application problems

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Troubleshooting 317 Cannot scan from a computer Action Yes Step 1 Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. No Go to step 2. Does Ready appear before scanning the job? Step 2 Clear the error Turn off the printer, then wait for about 10 seconds, and then turn message. the printer back on. Go to step 3. Is there an error message on the printer display? Step 3 Contact customer Check the cable connections between the printer and the print support. server to make sure they are secure. For more information, see the setup documentation that came with the printer. Tighten the cable connections. Are the cable connections between the printer and the print server secure? Solving home screen application problems An application error has occurred Action Yes Step 1 Go to step 2. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address ﬁeld. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen. • Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Click Settings > Apps > Apps Management > System tab > Log. c From the Filter menu, select an application status. d From the Application menu, select an application, and then click Submit. Does an error message appear in the log? No Contact customer support.

Section	Page
Contents	2
Safety information	7
Conventions	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Using the Embedded Web Server	14
Understanding the basic functions of the scanner	15
Using the ADF and scanner glass	15
Understanding the printer control panel	16
Using the printer control panel	16
Understanding the colors of the Sleep button and indicator lights	16
Understanding the home screen	17
Using the touch-screen buttons	19
Setting up and using the home screen applications	21
Finding the IP address of the computer	21
Finding the IP address of the printer	21
Accessing the Embedded Web Server	21
Customizing the home screen	22
Understanding the different applications	22
Activating the home screen applications	23
Finding information about the home screen applications	23
Setting up Forms and Favorites	23
Setting up Card Copy	24
Using MyShortcut	24
Setting up Multi Send	25
Setting up Scan to Network	25
Setting up Remote Operator Panel	26
Exporting and importing a configuration	27
Additional printer setup	28
Installing internal options	28
Available internal options	28
Accessing the controller board	29
Installing a memory card	30
Installing an optional card	32
Installing an Internal Solutions Port	33
Installing a printer hard disk	40
Removing a printer hard disk	43
Installing hardware options	44
Order of installation	44
Installing optional trays	44
Attaching cables	47
Setting up the printer software	48
Installing the printer software	48
Adding available options in the print driver	48
Networking	49
Preparing to set up the printer on an Ethernet network	49
Preparing to set up the printer on a wireless network	49
Connecting the printer using the Wireless Setup Wizard	50
Connecting the printer to a wireless network using Wi-Fi Protected Setup	51
Connecting the printer to a wireless network using the Embedded Web Server	52
Changing port settings after installing an internal solutions port	52
Setting up serial printing (Windows only)	53
Verifying printer setup	53
Printing a menu settings page	53
Printing a network setup page	54
Loading paper and specialty media	55
Setting the paper size and type	55
Configuring Universal paper settings	55
Loading trays	55
Loading the multipurpose feeder	60
Using the standard bin and paper stop	65
Linking and unlinking trays	66
Linking and unlinking trays	66
Creating a custom name for a paper type	66
Assigning a custom paper type	67
Configuring a custom name	67
Paper and specialty media guide	69
Using specialty media	69
Tips on using letterhead	69
Tips on using transparencies	69
Tips on using envelopes	69
Tips on using labels	70
Tips on using card stock	70
Paper guidelines	71
Paper characteristics	71
Unacceptable paper	72
Selecting paper	72
Selecting preprinted forms and letterhead	72
Using recycled paper and other office papers	73
Storing paper	73
Supported paper sizes, types, and weights	74
Supported paper sizes	74
Supported paper types and weights	75
Paper sizes, types, and weights supported by the optional finisher	76
Printing	78
Printing a document	78
Printing forms	78
Printing from a computer	78
Adjusting toner darkness	78
Printing from a mobile device	79
Printing from a mobile device using Mopria Print Service	79
Printing from a mobile device using Google Cloud Print	79
Printing from a mobile device using AirPrint	79
Printing from a mobile device using Lexmark Mobile Print	80
Printing from a flash drive	80
Printing from a flash drive	80
Supported flash drives and file types	81
Printing confidential and other held jobs	82
Storing print jobs in the printer	82
Printing held jobs	83
Modifying confidential print settings	83
Printing information pages	83
Printing a font sample list	83
Printing a directory list	84
Canceling a print job	84
Canceling a print job from the printer control panel	84
Canceling a print job from the computer	84
Copying	85
Making copies	85
Making a quick copy	85
Copying using the ADF	85
Copying using the scanner glass	86
Copying photos	86
Copying on specialty media	86
Copying on transparencies	86
Copying on letterhead	87
Customizing copy settings	87
Copying to a different size	87
Making copies using paper from a selected tray	88
Copying different paper sizes	88
Copying on both sides of the paper (duplexing)	89
Reducing or enlarging copies	89
Adjusting copy quality	90
Collating copies	90
Placing separator sheets between copies	91
Copying multiple pages onto a single sheet	91
Creating a custom copy job	92
Placing information on copies	93
Placing a header or footer on pages	93
Placing an overlay message on each page	93
Canceling a copy job	93
Canceling a copy job while the original document is in the ADF	93
Canceling a copy job while copying pages using the scanner glass	93
Canceling a copy job while pages are being printed	94
Understanding the copy options	94
Copy from	94
Copy to	94
Scale	94
Darkness	94
Sides (Duplex)	95
Collate	95
Copies	95
Content	95
Save As Shortcut	95
Using the advanced options	95
E-mailing	97
Setting up the printer to e-mail	97
Setting up the e-mail function	97
Configuring e-mail settings	97
Creating an e-mail shortcut	98
Creating an e-mail shortcut using the Embedded Web Server	98
Creating an e-mail shortcut using the printer control panel	98
E-mailing a document	99
Sending an e-mail using the printer control panel	99
Sending an e-mail using a shortcut number	99
Sending an e-mail using the address book	100
Customizing e-mail settings	100
Adding e-mail subject and message information	100
Changing the output file type	100
Canceling an e-mail	101
Understanding the e-mail options	101
Recipient(s)	101
Subject	101
Message	101
File Name	101
Original Size	101
Darkness	101
Resolution	101
Send As	102
Content	102
Page Setup	102
Scan Preview	103
Using the advanced options	103
Faxing	104
Setting up the printer to fax	104
Initial fax setup	104
Choosing a fax connection	105
Setting up fax using a standard telephone line	105
Setting up fax using digital subscriber line	109
Setting up fax using VoIP telephone service	110
Setting up fax using cable modem connection	112
Setting up fax in countries or regions with different telephone wall jacks and plugs	113
Connecting to a distinctive ring service	116
Setting the outgoing fax name and number	116
Setting the date and time	116
Configuring the printer to observe daylight saving time	116
Sending a fax	117
Sending a fax using the printer control panel	117
Sending a fax using the computer	117
Sending a fax using a shortcut number	118
Sending a fax using the address book	118
Sending a fax at a scheduled time	119
Creating shortcuts	119
Creating a fax destination shortcut using the Embedded Web Server	119
Creating a fax destination shortcut using the printer control panel	120
Customizing fax settings	120
Changing the fax resolution	120
Making a fax lighter or darker	120
Viewing a fax log	121
Blocking junk faxes	121
Canceling an outgoing fax	121
Canceling a fax while the original documents are still scanning	121
Canceling a fax after the original documents have been scanned to memory	121
Holding and forwarding faxes	122
Holding faxes	122
Forwarding a fax	122
Understanding the fax options	123
Content	123
Resolution	123
Darkness	123
Delayed Send	124
Page Setup	124
Scan Preview	124
Using the advanced options	124
Scanning	125
Using Scan to Network	125
Scanning to an FTP address	125
Creating shortcuts	125
Creating an FTP shortcut using the Embedded Web Server	125
Creating an FTP shortcut using the printer control panel	126
Scanning to an FTP address	126
Scanning to an FTP address using the printer control panel	126
Scanning to an FTP address using a shortcut number	126
Scanning an FTP using the address book	126
Scanning to a computer or flash drive	127
Scanning to a computer using the Embedded Web Server	127
Setting up Scan to Computer	128
Scanning to a flash drive	128
Using the ScanBack Utility	129
Understanding the scan options	129
FTP	129
File Name	129
Save As Shortcut	130
Original Size	130
Darkness	130
Resolution	130
Send As	130
Content	130
Page Setup	131
Scan Preview	131
Using the advanced options	131
Understanding the printer menus	132
Menus list	132
Paper menu	133
Default Source menu	133
Paper Size/Type menu	133
Configure MP menu	136
Substitute Size menu	137
Paper Texture menu	137
Paper Weight menu	138
Paper Loading menu	140
Custom Types menu	141
Custom Names menu	141
Custom Scan Sizes menu	142
Universal Setup menu	142
Reports menu	143
Network/Ports menu	144
Active NIC menu	144
Standard Network or Network [x] menu	144
Reports menu	146
Network Card menu	146
TCP/IP menu	146
IPv6 menu	148
Wireless menu	148
AppleTalk menu	149
Standard USB menu	150
Parallel [x] menu	151
Serial [x] menu	153
SMTP Setup menu	156
Security menu	157
Edit Security Setups menu	157
Miscellaneous Security Settings menu	158
Confidential Print menu	159
Erase Temporary Data Files menu	160
Security Audit Log menu	160
Set Date/Time menu	162
Settings menu	164
General Settings menu	164
Copy Settings menu	171
Fax Settings menu	175
Fax Mode (Analog Fax Setup) menu	175
Fax Mode (Fax Server Setup) menu	184
E-mail Settings menu	186
FTP Settings menu	191
Flash Drive menu	196
OCR Settings menu	201
Print Settings	201
Setup menu	201
Finishing menu	203
Quality menu	205
Job Accounting menu	205
Utilities menu	207
XPS menu	208
PDF menu	208
PostScript menu	208
PCL Emul menu	209
HTML menu	211
Image menu	212
Help menu	213
Saving money and the environment	214
Saving paper and toner	214
Using recycled paper	214
Conserving supplies	214
Saving energy	214
Using Eco-Mode	214
Reducing printer noise	215
Adjusting Sleep mode	216
Using Hibernate mode	216
Setting Hibernate Timeout	216
Using Schedule Power Modes	217
Adjusting the brightness of the printer display	217
Recycling	218
Recycling Lexmark products	218
Recycling Lexmark packaging	218
Returning Lexmark cartridges for reuse or recycling	218
Securing the printer	219
Statement of Volatility	219
Erasing volatile memory	219
Erasing non-volatile memory	220
Erasing printer hard disk memory	220
Configuring printer hard disk encryption	221
Finding printer security information	222
Maintaining the printer	223
Cleaning printer parts	223
Cleaning the printer	223
Cleaning the scanner glass	224
Checking the status of parts and supplies	225
Checking the status of parts and supplies on the printer control panel	225
Checking the status of parts and supplies from the Embedded Web Server	225
Estimated number of remaining pages	225
Ordering supplies	225
Using genuine Lexmark parts and supplies	225
Ordering toner cartridges	226
Ordering an imaging unit	227
Ordering staple cartridges	227
Ordering a maintenance kit	227
Ordering an ADF separator roller	227
Storing supplies	228
Replacing supplies	228
Replacing the toner cartridge	228
Replacing the imaging unit	230
Replacing the staple cartridge	232
Moving the printer	234
Moving the printer to another location	234
Shipping the printer	235
Managing the printer	236
Finding advanced networking and administrator information	236
Checking the virtual display	236
Setting up e-mail alerts	236
Viewing reports	237
Configuring supply notifications from the Embedded Web Server	237
Restoring factory default settings	238
Clearing jams	239
Avoiding jams	239
Identifying jam locations	240
Paper jam in the automatic document feeder	241
Paper jam in the standard bin	241
Paper jam in the rear door	242
Paper jam in the front door	243
Paper jam in the duplex unit	245
Paper jam in the multipurpose feeder	246
Paper jam in trays	247
Paper jam in the finisher	248
Staple jam in the finisher	250
Troubleshooting	252
Understanding the printer messages	252
Cartridge low [88.xy]	252
Cartridge, imaging unit mismatch [41.xy]	252
Cartridge nearly low [88.xy]	252
Cartridge very low, [x] estimated pages remain [88.xy]	252
Change [paper source] to [custom type name] load [orientation]	252
Change [paper source] to [custom string] load [orientation]	253
Change [paper source] to [paper size] load [orientation]	253
Change [paper source] to [paper type] [paper size] load [orientation]	253
Check tray [x] connection	253
Close rear door	254
Close finisher rear door	254
Close front door	254
Close flatbed cover and load originals if restarting job [2yy.xx]	254
Complex page, some data may not have printed [39]	254
Configuration change, some held jobs were not restored [57]	254
Defective flash detected [51]	255
Disk full [62]	255
Disk must be formatted for use in this device	255
Disk near full. Securely clearing disk space.	255
Error reading USB drive. Remove USB.	255
Error reading USB hub. Remove hub.	255
Fax memory full	255
Fax partition inoperative. Contact system administrator.	256
Fax server 'To Format' not set up. Contact system administrator.	256
Fax Station Name not set up. Contact system administrator.	256
Fax Station Number not set up. Contact system administrator.	256
Imaging unit low [84.xy]	256
Imaging unit nearly low [84.xy]	256
Imaging unit very low, [x] estimated pages remain [84.xy]	256
Incompatible tray [x] [59]	257
Incorrect paper size, open [paper source] [34]	257
Insert Tray [x]	257
Insufficient memory to collate job [37]	257
Insufficient memory, some Held Jobs were deleted [37]	257
Insufficient memory, some held jobs will not be restored [37]	257
Insufficient memory to support Resource Save feature [35]	257
Load [paper source] with [custom type name] [paper orientation]	258
Load [paper source] with [custom string] [paper orientation]	258
Load [paper source] with [paper size] [paper orientation]	258
Load [paper source] with [paper type] [paper size] [paper orientation]	258
Load multipurpose feeder with [custom type name] [paper orientation]	259
Load multipurpose feeder with [custom string] [paper orientation]	259
Load multipurpose feeder with [paper size] [paper orientation]	259
Load multipurpose feeder with [paper type] [paper size] [paper orientation]	259
Maintenance kit low [80.xy]	259
Maintenance kit nearly low [80.xy]	260
Maintenance kit very low, [x] estimated pages remain [80.xy]	260
Memory full [38]	260
Memory full, cannot print faxes	260
Network [x] software error [54]	260
No analog phone line connected to modem, fax is disabled.	260
Non-Lexmark [supply type], see User’s Guide [33.xy]	260
Not enough free space in flash memory for resources [52]	261
Paper changes needed	261
Parallel port [x] disabled [56]	261
Printer had to restart. Last job may be incomplete.	261
Remove defective disk [61]	261
Remove paper from standard output bin	262
Replace all originals if restarting job.	262
Replace cartridge, 0 estimated pages remain [88.xy]	262
Replace defective imaging unit [31.xy]	262
Replace imaging unit, 0 estimated pages remain [84.xy]	262
Replace jammed originals if restarting job.	262
Replace maintenance kit [80.xy]	263
Replace missing imaging unit [31.xy]	263
Reinstall missing or unresponsive cartridge [31.xy]	263
Replace unsupported cartridge [32.xy]	263
Replace unsupported imaging unit [32.xy]	264
Restore held jobs?	264
Scanner automatic feeder cover open	264
Scanner disabled by admin [840.01]	264
Scanner disabled. Contact system administrator if problem persists. [840.02]	264
Scanner jam, remove all originals from the scanner [2yy.xx]	265
Scanner jam, remove jammed originals from the scanner [2yy.xx]	265
Serial port [x] disabled [56]	265
SMTP server not set up. Contact system administrator.	265
Some held jobs were not restored	265
Standard network software error [54]	265
Standard USB port disabled [56]	265
Supply needed to complete job	266
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	266
Too many flash options installed [58]	266
Too many trays attached [58]	266
Unformatted flash detected [53]	266
Unsupported disk	266
Unsupported option in slot [x] [55]	267
USB port [x] disabled [56]	267
Weblink server not set up. Contact system administrator.	267
Solving printer problems	267
Basic printer problems	267
The printer is not responding	267
Printer display is blank	269
Option problems	270
Cannot detect internal option	270
Tray problems	271
Cannot detect memory card	272
Internal Solutions Port does not operate correctly	272
USB/parallel interface card does not operate correctly	273
Paper feed problems	273
Paper frequently jams	273
Paper jam message remains after jam is cleared	274
Jammed pages are not reprinted	274
Solving print problems	275
Printing problems	275
Confidential and other held documents do not print	275
Error message about reading the flash drive appears	276
Incorrect characters print	277
Job prints from the wrong tray or on the wrong paper	277
Large jobs do not collate	278
Multiple-language PDF files do not print	278
Printing slows down	278
Print jobs do not print	279
Print job takes longer than expected	280
Tray linking does not work	281
Unexpected page breaks occur	282
Print quality problems	282
Characters have jagged or uneven edges	282
Printer is printing blank pages	283
Clipped pages or images	284
Prints on color transparencies appear dark when projected	286
Shadow images appear on prints	286
Gray background on prints	287
Incorrect margins on prints	288
Paper curl	289
Print irregularities	289
Repeating defects appear on prints	291
Print is too dark	291
Print is too light	293
Skewed print	294
Printer is printing solid black pages	295
Transparency print quality is poor	296
Streaked horizontal lines appear on prints	296