Lexmark MX6500e 6500e Multi Send Administrator's Guide - Page 11
Cannot scan to the selected destination
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Troubleshooting 11 CHECK THE SYSTEM LOG FOR RELEVANT DETAILS 1 Obtain the scanner IP address: • From the home screen • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Open a Web browser, and then type the scanner IP address in the address field. The Embedded Web Server page appears. 3 From the navigation menu on the left, click Settings >Apps > Apps Management. 4 Click the System tab > Log. 5 From the Filter menu, select an application status. 6 From the Application menu, select an application, and then click Submit. Cannot scan to the selected destination MAKE SURE THE DESTINATION IS VALID Verify that the destination is valid in the application configuration settings. If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server. IF THE SCANNER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED If the destination exists within a different Windows domain than the scanner, then you can edit the destination from the application configuration page and enter the appropriate Windows domain information in the domain field as part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the scanner network setup. MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP or later), and the Windows Firewall is enabled, then the scanner may have difficulty sending information to the destination if the destination and the scanner reside on different subnets. The Windows Firewall must either be configured to allow communication with the subnet the scanner resides on, or the destination should be set up on the same subnet as the scanner. For more information, contact your system support person.