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Lexmark XC8160 User Guide - Page 137

Printing problems, Confidential and other held documents do not print

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Troubleshooting 137 Printing problems Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents. The problem is solved. Are the documents printed? Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select Keep duplicate documents. c Enter a PIN. d Resend the print job. For Macintosh users a Save and name each job differently. b Send the job individually. Are the documents printed? Step 4 a Delete some held jobs to free up printer memory. b Resend the print job. The problem is solved. Are the documents printed? No Go to step 2. Go to step 3. Go to step 4. Go to step 5.

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	13
Using the control panel	15
Understanding the status of the power button and indicator light	16
Using the home screen	16
Menus list	17
Printing a menu settings page	18
Setting up and using the home screen applications	19
Customizing the home screen	19
Setting up Forms and Favorites	19
Setting up Card Copy	19
Using Shortcut Center	20
Setting up Scan Center	20
Using Customer Support	20
Setting up Device Quotas	20
Using QR Code Generator	21
Using Google Drive	21
Using Display Customization	22
Configuring Eco-Settings	22
Loading paper and specialty media	23
Setting the size and type of the specialty media	23
Configuring Universal paper settings	23
Loading trays	23
Loading the multipurpose feeder	25
Linking trays	26
Printing	27
Printing from a computer	27
Printing forms	27
Printing from a flash drive	27
Supported flash drives and file types	28
Configuring confidential jobs	29
Printing held jobs	29
Printing a font sample list	30
Printing a directory list	30
Canceling a print job	30
Copying	31
Making copies	31
Copying photos	31
Copying on letterhead	31
Copying on both sides of the paper (two-sided)	31
Reducing or enlarging copies	32
Collating copies	32
Placing separator sheets between copies	32
Copying multiple pages onto a single sheet	32
Creating a copy shortcut	32
E-mailing	33
Setting up the e-mail function	33
Configuring e-mail settings	33
Sending an e-mail	33
Creating an e-mail shortcut	34
Faxing	35
Setting up the printer to fax	35
Setting up the fax function	35
Setting up fax using a standard telephone line	36
Setting up fax using digital subscriber line	40
Setting up fax using VoIP telephone service	41
Setting up fax using cable modem connection	42
Setting up fax in countries or regions with different telephone wall jacks and plugs	44
Connecting to a distinctive ring service	48
Setting the fax date and time	48
Configuring daylight saving time	48
Sending a fax	48
Scheduling a fax	49
Creating a fax destination shortcut	49
Changing the fax resolution	49
Adjusting the fax darkness	49
Viewing a fax log	50
Blocking junk faxes	50
Holding faxes	50
Forwarding a fax	50
Scanning	51
Scanning to an FTP server	51
Creating an FTP shortcut	51
Scanning to a flash drive	51
Sending scanned documents to a computer	52
Securing the printer	53
Locating the security slot	53
Erasing printer memory	53
Erasing printer hard disk memory	53
Configuring printer hard disk encryption	54
Restoring factory default settings	54
Statement of Volatility	54
Maintaining the printer	56
Networking	56
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	56
Changing port settings after installing an internal solutions port	57
Setting up serial printing (Windows only)	57
Cleaning printer parts	58
Cleaning the printer	58
Cleaning the scanner glass	58
Emptying the hole punch box	59
Ordering parts and supplies	61
Checking the status of parts and supplies	61
Using genuine Lexmark parts and supplies	61
Ordering toner cartridges	61
Ordering a photoconductor unit	62
Ordering developer units	62
Ordering imaging units	62
Ordering staple cartridges	63
Ordering a waste toner bottle	63
Configuring supply notifications	63
Replacing parts and supplies	63
Replacing a developer unit	63
Replacing the fuser	66
Replacing a photoconductor unit	68
Replacing an imaging unit	71
Replacing a toner cartridge	74
Replacing the pick roller	75
Replacing the separator bracket	80
Replacing the waste toner bottle	81
Replacing the transfer belt	82
Replacing the transfer roller	85
Replacing the ADF pick roller	87
Replacing the ADF feed roller	89
Replacing the ADF separator roller	91
Replacing the staple cartridge unit	92
Replacing the staple cartridge in the staple finisher	92
Replacing the staple cartridge holder in the staple finisher	94
Replacing the staple cartridge in the multiposition staple, hole punch finisher	97
Replacing the staple cartridge holder in the multiposition staple, hole punch finisher	99
Moving the printer	100
Moving the printer to another location	100
Shipping the printer	101
Saving energy and paper	101
Setting up power saver modes	101
Adjusting the brightness of printer display	101
Conserving supplies	102
Disabling the proximity sensor	102
Recycling	102
Recycling Lexmark products	102
Recycling Lexmark packaging	102
Returning Lexmark cartridges for reuse or recycling	103
Clearing jams	104
Avoiding jams	104
Identifying jam locations	105
Paper jam in trays	107
Paper jam in the multipurpose feeder	108
Paper jam in the automatic document feeder	109
Paper jam in the standard bin	111
Paper jam in door B	112
Paper jam in the finisher bin	116
Staple jam in door G	118
Paper jam in door K	121
Paper jam in door J	122
Paper jam in door N	124
Paper jam in door L	125
Paper jam in the staple finisher bin	126
Staple jam in door J	127
Troubleshooting	130
Network connection problems	130
Embedded Web Server does not open	130
Unable to read flash drive	131
Enabling the USB port	131
Checking the printer connectivity	131
Hardware options problems	132
Cannot detect internal option	132
Internal solutions port does not operate correctly	133
Parallel or serial interface card does not operate correctly	133
Paper feed problems	134
Envelope seals when printing	134
Collated printing does not work	134
Paper curl	135
Tray linking does not work	135
Paper frequently jams	136
Jammed pages are not reprinted	136
Printing problems	137
Confidential and other held documents do not print	137
Slow printing	138
Print jobs do not print	139
Print quality is poor	140
Blank or white pages	140
Dark print	140
Ghost images	142
Gray background	142
Horizontal dark lines	143
Horizontal white lines	144
Incorrect margins	145
Jagged or uneven characters	146
Light print	147
Mottled print and dots	148
Print crooked or skewed	149
Repeating defects	149
Solid color or black images	150
Text or images cut off	151
Toner easily rubs off	152
Uneven print density	152
Vertical dark lines or streaks	153
Vertical white lines	154
The printer is not responding	155
Job prints from the wrong tray or on the wrong paper	156
Color quality problems	156
Adjusting toner darkness	156
Modifying the colors in printed output	157
FAQ about color printing	157
The print appears tinted	158
Faxing problems	159
Cannot send or receive faxes	159
Can receive but not send faxes	161
Can send but not receive faxes	161
Poor fax print quality	162
Scanning problems	162
Cannot scan from a computer	162
Partial copies of document or photo	163
Poor copy quality	163
Scan job was not successful	163
Scanner does not close	164
Scanning takes too long or freezes the computer	164
Scanner does not respond	165
Contacting customer support	165
Upgrading and migrating	166
Hardware	166
Available internal options	166
Installing a memory card	166
Installing an internal solutions port	167
Installing an optional card	171
Installing a printer hard disk	172
Installing optional trays	175
Installing the keyboard tray	177
Installing the staple finisher	179
Installing the multiposition staple, hole punch finisher	181
Software	188
Installing the printer software	188
Adding available options in the print driver	188
Firmware	189
Exporting or importing a configuration file	189
Updating firmware	189
Notices	190
Product information	190
Edition notice	190
GOVERNMENT END USERS	190
Licensing notices	191
Trademarks	191
Noise emission levels	192
Static sensitivity notice	192
Temperature information	192
Laser notice	193
Laser advisory label	193