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Netgear AC1600-WiFi Genie Apps User Manual - Page 184

Get Network Support Using the Desktop genie App

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NETGEAR genie App The Product Registration page displays a list of products that are registered and are not registered with your account. 7. Click the FAQ tab. If you do not see the FAQ tab, use the arrows to display more tabs. A list of FAQs displays. 8. Click the more buttons next a FAQ to view the answer. Get Network Support Using the Desktop genie App Network support helps you solve a network problem or learn more about your network. Administration and Troubleshooting 184

Section	Page
genie App	1
Contents	3
1. Getting Started	7
Router Requirements	8
Install the NETGEAR Desktop genie App on a Computer	8
Install the NETGEAR Mobile genie Apps on Smartphones and Tablets	8
Install the Android Mobile genie App	9
Install the iOS Mobile genie App	9
Manage the Desktop genie App Settings For Windows Computers	9
Enable or Disable Autostart	9
Show or Hide Network Connectivity Change	10
Manage Your Router Locally Using the genie App	10
Log In to Your Router Locally Using the Desktop genie App	11
Log In to Your Router Locally Using the Android Mobile genie App	12
Log In to Your Router Using the iOS Mobile genie App	13
View Information About the genie App and the Router	16
View Information about the Windows desktop genie App	16
View Information about the Mac Desktop genie App	17
View Information About the Android Mobile genie App	17
View Information About the iOS Mobile genie App	18
2. Manage Your Internet Connection	19
Monitor Your Internet Connection Using the Desktop genie App	20
Perform a Speed Test Using the Desktop genie App	20
Fix an Internet Connection Problem Using the Desktop genie App	21
Set Up Traffic Meter Locally	22
Set Up the Traffic Meter Locally Using the Desktop genie App	22
Set Up the Traffic Meter Locally Using the Android Mobile genie App	24
Set Up the Traffic Meter Using the iOS Mobile genie App	25
3. Manage Your WiFi Network	27
Manage WiFi Connections	28
Connect to a WiFi Network Using the Desktop genie App	28
Specify the Preferred Network Using the Desktop genie App	28
View the WiFi Channel Usage in Your Area Using the Desktop genie App	29
Change the WiFi Channel Using the Desktop genie App	29
Change the Router WiFi Settings Locally	30
Change the Router WiFi Settings Using the Desktop genie App	31
Change the Router WiFi Settings Using the Android Mobile genie App	32
Change the Router WiFi Settings Using the iOS Mobile genie App	33
Export Router WiFi Settings to a USB Device Using the Desktop genie App	35
View the Network Map Locally	36
View the Network Map Locally Using the Desktop genie App	36
View the Network Map Locally Using the Android Mobile genie App	38
View the Network Map using the iOS Mobile genie App	38
Modify Device Information in the Network Map Locally	40
Modify Device Information Locally Using the Desktop genie App	40
Modify Device Information Locally Using the Android Mobile genie App	43
Modify Device Information Locally Using the iOS Mobile genie App	45
Block or Allow Network Access Locally	46
Block or Allow Network Access Using the Desktop genie App	47
Block or Allow Devices Network Access Using the Android Mobile genie App	49
Block or Allow Devices Network Access Using the iOS Mobile genie App	51
Set Up Parental Controls Locally	55
Enable or Disable Parental Controls Locally	61
Enable or Disable Parental Controls Using the Desktop genie App	62
Enable or Disable Parental Controls Using the Android Mobile genie App	62
Enable or Disable Parental Controls Using the iOS Mobile genie App	63
Create a Bypass Account Using the genie App	64
Create a Bypass Account Using the Desktop genie App	64
Create a Bypass Account Using the Android Mobile genie App	65
Create a Bypass Account Using the iOS Mobile genie App	66
Set Parental Controls Filtering Levels Locally for Each Device	67
Set the Parental Controls Filtering Level Using the Desktop genie App	68
Set the Parental Control Filtering Level Using the Android Mobile genie App	69
Set the Parental Control Filtering Level Using the iOS Mobile genie App	72
Set Up a Guest WiFi Network Locally	75
Set Up a Guest WiFi Network Locally Using the Desktop genie App	75
Set Up a Guest WiFi Network Locally Using the Android Mobile genie App	78
Set Up a Guest WiFi Network locally Using the iOS Mobile genie App	79
Connect to a WiFi Network Locally Using a QR Code	82
Display the WiFi Network QR Code	82
Display the WiFi Network QR Code on the Desktop genie App	83
Display the WiFi Network QR Code on the Android Mobile genie App	84
Display the WiFi Network QR Code on the iOS Mobile genie App	85
Scan a WiFi Network QR Code Using Mobile genie App	86
4. Remotely Access Your Router	88
Manage Your Home Network Remotely Using the genie App	89
Create a Remote Access Account	90
Create a Remote Access Account Using the Windows Desktop genie App	90
Create a Remote Access Account Using the Android Mobile genie App	91
Create a Remote Access Account Using the iOS Mobile genie App	92
Register Your Router with your Remote Access genie Account	94
Register Your Router Using the Windows Desktop genie App	94
Register Your Router Using the Android Mobile genie App	95
Register Your Router Using the iOS Mobile genie App	97
Remotely Access Your Router Using the genie App	100
Remotely Access Your Router from a Windows Computer	100
Remotely Access Your Router from an Android Mobile Device	102
Remotely Access Your Router from an iOS Device	103
Remote Access Troubleshooting	106
5. Share Files	109
Access Files on a USB Storage Device Attached to the Router	110
Access Files on a USB Storage Device Using the Desktop genie App	110
Access Files on a USB Storage Device Using the Android Mobile genie App	111
Access Files on a USB Storage Device Using the iOS Mobile genie App	112
Send Files With Turbo Transfer	114
Send Files With Turbo Transfer Using the Desktop genie App	114
Send Files With Turbo Transfer Using the Android Mobile genie App	116
Send Files With Turbo Transfer Using the iOS Mobile genie App	118
Enable or Disable the Turbo Transfer Power Saving Feature	119
Enable or Disable Turbo Transfer Power Saving On an Android Device	119
Enable or Disable Turbo Transfer Power Saving On an iOS Device	120
View Turbo Transfer History	121
View Turbo Transfer History Using the Mobile genie App for Android	121
View Turbo Transfer History Using Mobile genie App for iOS	123
6. Use MyMedia to Play and Share Media Files	125
Use Your Device to Play Media From Your Home Network	126
Play Media From Your Home Network on a Computer	126
Play Media From Your Home Network on an Android Device	127
Play Media on an iOS Device	128
Share Media With Chromecast Using the Mobile genie App	129
Share Media With Chromecast Using an Android Device	129
Share Media With Chromecast Using an iOS Device	131
MyMedia Views	132
Change the MyMedia Player	133
Change the MyMedia Player on a Computer	133
Change the MyMedia Player on an Android Device	134
Change the MyMedia Player on an iOS Device	134
Restart MyMedia Service on Mobile Devices	135
Restart MyMedia Service Using an Android Device	135
Restart MyMedia Service Using an iOS Device	136
Refresh the MyMedia Source Folders on Mobile Devices	138
Refresh the MyMedia Source Folders Using an Android Device	138
Refresh the MyMedia Source Folder Using an iOS Device	139
Allow Devices on the Network to Access Files	141
Allow Devices to Access Files on a Computer	141
Allow Devices to Access Files on an Android Device	142
Allow Devices to Access Files on an iOS Device	143
Allow Media Files to Play on Your Device	145
Allow Media Files to Play on Your Computer	145
Allow Media Files to Play on Your Android Device	146
Allow Media Files to Play on Your iOS Device	147
Change the Media File Settings Using the Desktop genie App	149
Change the Video File Settings Using the Desktop genie App	149
Change the Audio File Settings on the Using the Desktop genie App	151
Change the Image File Settings Using the Desktop genie App	153
7. Set Up an AirPrint Printer Using the genie App	156
Set Up an AirPrint Printer Using the Desktop genie App	157
Print from an iOS Device Using AirPrint	158
8. View WiFi Analytics Using the Android Mobile genie App	160
View the WiFi Signal Strength	161
Test the WiFi in Different Rooms in Your Home	161
View the Network Status	162
View Channel Interference	163
View a Channel Graph	164
View a WiFi Signal Graph	165
9. Administration and Troubleshooting	167
Register Your Product	168
Register Your Product Using the Desktop genie App	168
Register Your Product Using the Android Mobile genie	169
Register Your Product Using the iOS Mobile genie App	170
Update the Router Firmware Locally Using the Desktop genie	170
Update the genie App	172
Update the Desktop genie App	172
Update the Android Mobile genie App	173
Update the IOS Mobile genie App	174
Reboot the Router Locally	174
Reboot the Router Locally Using the Desktop genie App	175
Reboot the Router Using the Android Mobile genie App	176
Reboot the Router Using the iOS Mobile genie App	176
Run a Ping Test Using the Desktop genie	177
Run the Trace Route Utility Using the Desktop genie App	178
Perform a DNS Lookup Using the Desktop genie App	178
View a Computer Profile Using the Desktop genie App	180
View FAQs About the genie App Using the Desktop genie App	183