Netgear WAC730 Reference Manual - Page 101

You Cannot Access the Internet or the LAN from a Wireless-Capable Computer, You Cannot Con

Get Netgear WAC730 PDF manuals and user guides View all Netgear WAC730 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 101 highlights

ProSAFE Dual-Band Wireless AC Access Point WAC720 WAC730 You Cannot Access the Internet or the LAN from a Wireless-Capable Computer There is a configuration problem.  Check these items: • You might not have restarted the computer with the wireless adapter to allow TCP/IP changes take effect. Restart the computer. • The computer with the wireless adapter might not have the correct TCP/IP settings to communicate with the network. Restart the computer and check that TCP/IP is set up correctly for that network. In Windows, the usual setting for Network Properties is to obtain an IP address automatically. • The wireless access point's default values might not work with your network. Check the wireless access point's default configuration against the configuration of other devices in your network. • Make sure that the SSID, network authentication, and data encryption settings of the computer with the wireless adapter are the same as those of the wireless access point. • Ping the IP address of the wireless access point to verify that there is a wireless connection between the computer with the wireless adapter and the wireless access point. If the ping fails, check the network configuration (for the wireless access point, see Configure the IPv4 Settings on page 18). • Ping the default gateway to verify that there is a path from the computer with the wireless adapter to the default gateway. If the ping fails, check the network configuration or call the Internet service provider (ISP). You Cannot Configure the Wireless Access Point from a Browser  Check these items: • The wireless access point is correctly installed, it is powered on, and LAN connections are okay. Check that the Active LED and LAN LED are on to verify that the Ethernet connection is okay. • If your computer uses a fixed (static) IP address, ensure that it is using an IP address in the range of the wireless access point. The wireless access point's default IP address is 192.168.0.100, and its subnet mask is 255.255.255.0 with DHCP disabled. Make sure that your network configuration settings are correct. • If you are using the NetBIOS name of the wireless access point to connect, ensure that your computer and the wireless access point are on the same network segment or that there is a WINS server on your network. • If your computer is set to obtain an IP address automatically (DHCP client), restart it. Troubleshooting 101

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
Troubleshooting
101
ProSAFE Dual-Band Wireless AC Access Point WAC720 WAC730
You Cannot Access the Internet or the LAN from a
Wireless-Capable Computer
There is a configuration problem.
Check these items:
•
You might not have restarted the computer with the wireless adapter to allow TCP/IP
changes take effect. Restart the computer.
•
The computer with the wireless adapter might not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up
correctly for that network. In Windows, the usual setting for Network Properties
is to
obtain an IP address automatically.
•
The wireless access point’s default values might not work with your network. Check the
wireless access point’s default configuration against the configuration of other devices in
your network.
•
Make sure that the SSID, network authentication, and data encryption settings of the
computer with the wireless adapter are the same as those of the wireless access point.
•
Ping the IP address of the wireless access point to verify that there is a wireless
connection between the computer with the wireless adapter and the wireless access
point. If the ping fails, check the network configuration (for the wireless access point, see
Configure the IPv4 Settings
on page
18).
•
Ping the default gateway to verify that there is a path from the computer with the wireless
adapter to the default gateway. If the ping fails, check the network configuration or call the
Internet service provider (ISP).
You Cannot Configure the Wireless Access Point from a
Browser
Check these items:
•
The wireless access point is correctly installed, it is powered on, and LAN connections
are okay. Check that the Active LED and LAN LED are on to verify that the Ethernet
connection is okay.
•
If your computer uses a fixed (static) IP address, ensure that it is using an IP address in
the range of the wireless access point. The wireless access point’s default IP address is
192.168.0.100, and its subnet mask is 255.255.255.0 with DHCP disabled. Make sure
that your network configuration settings are correct.
•
If you are using the NetBIOS name of the wireless access point to connect, ensure that
your computer and the wireless access point are on the same network segment or that
there is a WINS server on your network.
•
If your computer is set to obtain an IP address automatically (DHCP client), restart it.