Netgear WNA1000M WNA1000M User Manual (PDF) - Page 32

4. Troubleshooting 4 This chapter provides information about troubleshooting your wireless-N USB adapter. You can also refer to the Knowledge Base on the NETGEAR website at http://support.netgear.com. Frequently Asked Questions (FAQs) The wireless-N USB adapter LED is not lit. The wireless-N USB adapter is not inserted securely in the USB port (or USB cable if used) or the WNA1000M software is not installed. • Remove and reinsert the wireless-N USB adapter. • Check the Windows device manager to see if the wireless-N USB adapter is recognized and enabled. Re-install the WNA1000M software, if necessary. • Insert the wireless-N USB adapter in a different USB port on your computer if one is available. I cannot connect to a wireless network. • Make sure that your wireless-N USB adapter is inserted securely into the USB port on your computer or the USB cable if you are using it. The wireless-N USB adapter LED should light up or blink (see Wireless-N USB Adapter LED on page 14 for details). • Click the icon to open the Smart Wizard and then click the Networks tab to view the networks in your area. Make sure the signal strength is strong and that you have selected the correct wireless network. • If the network uses wireless security, you need to either know the wireless security settings or use Push 'N' Connect if the network supports WPS. Some networks also restrict use to only computers or wireless devices with known MAC addresses. If that is the case, use the Smart Wizard About tab to find the MAC address for your wireless-N USB adapter and provide it to the network administrator. Chapter 4: Troubleshooting | 32