Palm P80870US Handbook - Page 375
HotSync problems
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HotSync problems HotSync problems Problem Solution I cannot perform a HotSync operation. What should I check to make sure I'm doing it correctly? s Make sure the HotSync cradle/cable is connected securely. On a Windows computer try these steps: 1. Check the Windows system tray to make sure the HotSync Manager is running. If it is not, click Start on the Windows taskbar, and then select Programs. Navigate to the Palm Desktop software program group, and select HotSync Manager. You should also see "Selecting HotSync setup options" in Chapter 20 for instructions on selecting the correct HotSync Manager settings. 2. Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. 3. If you are using the serial cradle make sure you selected the correct serial port on the Local tab in the Setup dialog box. It should be set to the port where you connected the HotSync cradle/cable. On a Mac computer try these steps: 1. Make sure HotSync Manager is enabled. If it is not, double-click the HotSync Manager icon in the Palm folder and enable HotSync Manager on the HotSync Controls tab. 2. Disconnect the cradle/cable from your computer, and then reconnect the cradle/cable and restart your computer. I did a HotSync operation, but one of my applications did not synchronize. s On a Windows computer, click the HotSync Manager and select Custom. Check that the correct conduit is active. s On a Mac computer, double-click the HotSync Manager icon . From the HotSync menu, select Conduit Settings. Select your username from the User pop-up menu, and be sure that the correct conduit is active. I am using Outlook as my PIM, s Click the HotSync Manager and select Custom. Be sure that but I cannot do a HotSync the correct conduit is active. operation. s Be sure that the correct conduit is installed. Reinstall the HotSync Manager and make sure that the correct conduit is selected. s Reinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook. 361
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