Palm P80870US Handbook - Page 385
Problems with incompatible applications, Finding a third-party application that is causing a problem
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Problems with incompatible applications I forgot the password, and my handheld is locked. s First, use the password hint to try to remember the password. If this doesn't help or if you do not have a password hint, you must perform a hard reset to continue using your handheld. See "Performing a hard reset" in Appendix A for more information. Problems with incompatible applications Palm, Inc. works with developers of third-party add-on applications to ensure the compatibility of these applications with your new Palm Tungsten T3 handheld. Some third-party applications, however, may not have been upgraded to be compatible with your new Palm handheld. Possible symptoms of incompatible applications include: s Fatal errors needing resets s Frozen handheld requiring a reset s Slow performance s Abnormal screen display s Problems using Bluetooth or other features s Uneven sound quality s Problems opening an application s Problems performing a HotSync operation You can determine whether an incompatible application is causing problems by deleting the application and then operating your handheld. For instructions on deleting an application from your handheld, see "Removing applications" in Chapter 4. After you have deleted the application, try to replicate the operation that created the error. If removing the application solves your problem, contact the application developer for a solution. Finding a third-party application that is causing a problem If you have multiple third-party applications installed on your handheld or have upgraded from an earlier model of a Palm handheld, perform the following procedure to remove all third-party applications from your handheld. Once you have removed all of the third-party applications, you can install one application at a time to determine which application is causing the problem. IMPORTANT The following procedures erase all data from your handheld. Before removing the applications, perform a HotSync operation to backup your data. 371
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