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Panasonic KX-FLB851 Multi-function Laser Fax - Page 101

Customer Services, 10.5 Customer Services directory, Accessory Purchases, Service in Puerto Rico

UPC - 037988809851

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10. General Information Customer Services 10.5 Customer Services directory Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/consumersupport or E-mail us via: [email protected] Contact: For in Limited Warranty programming and Troubleshooting Support: Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329) For out of Limited Warranty technical and troubleshooting support: Panasonic offers two value based, cost effective, solutions: 1. Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357) This exceptional service is charged directly to your telephone bill at only $2.49 per minute. 2. Panasonic Premier Service Club (PPSC): 1 800 435 7329 PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a one year or 5 call membership. These services are billed directly to your major credit card. Both of these comprehensive programs provide real time, live agent support for customers who are not eligible for coverage under the limited warranty. Terms and prices are subject to change without notice. For hearing or speech impaired TTY users, TTY: 1-877-833-8855 Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pasc.panasonic.com or, send your request by E-mail to: [email protected] You may also contact us directly at: 1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.) Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032 (We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks) For hearing or speech impaired TTY users, TTY: 1-866-605-1277 Service in Puerto Rico Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 Phone (787) 750-4300 Fax (787) 768-2910 99

Section	Page
Location of Controls	2
Location of Controls	2
Location of controls	3
Important Information	5
Safety Instructions	5
Important safety instructions	5
For best performance	7
Table of Contents	8
Introduction and Installation	10
Accessories	10
1.2 Accessory information	11
Finding the Controls	11
1.3 Description of buttons	11
1.4 Overview	12
Installation	14
1.5 Toner cartridge and drum unit	14
1.6 Document tray	16
1.7 Output tray	16
1.8 Recording paper	17
Preparation	21
Connections and Setup	21
2.1 Connections	21
2.2 Turning the power switch ON	22
2.3 Dialing mode	22
2.4 Selecting the operation mode (Fax/Copy/Scan)	23
Help Button	23
2.5 Help function	23
Volume	23
2.6 Adjusting volume	24
Initial Programming	24
2.7 Date and time	24
2.8 Your logo	25
2.9 Your fax number	27
Fax	28
Sending Faxes	28
3.1 Using the unit as a fax machine	28
3.2 Sending a fax manually	28
3.3 Document requirements	30
3.4 Storing names and telephone numbers for the one-touch dial feature and navigator directory	31
3.5 Sending a fax using one-touch dial feature and navigator directory	33
3.6 Broadcast transmission	34
Receiving Faxes	35
3.7 Receiving a fax automatically – Auto answer ON	36
3.8 Receiving a fax manually – Auto answer OFF	36
3.9 Using the unit with an answering machine	37
3.10 Junk fax prohibitor (preventing fax reception from undesired callers)	38
Caller ID	40
Caller ID	40
4.1 Caller ID service	40
4.2 Viewing and calling back using caller information	40
4.3 Storing caller information into the one- touch dial feature and navigator directory	41
Distinctive Ring	43
Distinctive Ring	43
5.1 Distinctive Ring service from your phone company	43
5.2 Using two or more phone numbers on a single telephone line	43
5.3 Using three or more phone numbers on a single telephone line	43
5.4 Programming the ring pattern assigned for fax	44
Copy	45
Copying	45
6.1 Using the unit as a copy machine	45
6.2 Making a copy	45
6.3 More copying features	47
Multi-Function Station software	49
Setup	49
7.1 Connecting to a computer	49
7.2 Installing Multi- Function Station	49
7.3 Starting Multi-Function Station	51
Printing	51
7.4 Using the unit as a printer	51
Scanning	54
7.5 Using the unit as a scanner	54
Remote Control	55
7.6 Operating the unit from your computer	55
PC Fax	56
7.7 Fax sending/receiving using Multi-Function Station	56
7.8 Confirming the status of the unit	57
7.9 Other information	57
Programmable Features	59
Features Summary	59
8.1 Programming	59
8.2 Direct command chart	60
8.3 Basic features	63
8.4 Fax features	65
8.5 Copy features	68
8.6 Scan features	69
8.7 LAN features	69
Help	71
Error Messages	71
9.2 Error messages – Display	72
Troubleshooting	75
9.3 When a function does not work, check here	75
Replacement	81
9.4 Replacing the toner cartridge and the drum unit	81
Jams	84
9.5 Recording paper jam	84
9.6 Document jams (Auto document feeder)	87
Cleaning	88
9.7 Cleaning the white plate and glasses	88
9.8 Cleaning the document feeder rollers	92
General Information	93
Printed Reports	93
10.1 Reference lists and reports	93
Specifications	94
10.2 Specifications	94
FCC and Other Information	97
10.3 FCC and Other Information	97
Limited Warranty	99
10.4 Limited Warranty	99
Customer Services	101
10.5 Customer Services directory	101
Copyrights	102

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10. General Information

10.5 Customer Services directory

Customer Services Directory

Panasonic Puerto Rico, Inc.

San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985

Phone (787) 750-4300

Fax (787) 768-2910

For hearing or speech impaired TTY users, TTY: 1-877-833-8855

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Purchase Parts, Accessories and Instruction Books online for all Panasonic

Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

[email protected]

You may also contact us directly at:

1-800-332-5368 (Phone)

1-800-237-9080 (Fax Only)

(Monday - Friday 9 am to 8 pm, EST.)

Panasonic Services Company

20421 84th Avenue South, Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)

Obtain Product Information and Operating Assistance; locate your nearest

Dealer or Servicenter; purchase Parts and Accessories; or make Customer

Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or E-mail us via:

[email protected]

Contact:

For in Limited Warranty programming and Troubleshooting Support:

Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329)

For out of Limited Warranty technical and troubleshooting support:

Panasonic offers two value based, cost effective, solutions:

1. Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357)

This exceptional service is charged directly to your telephone bill at only $2.49 per minute.

2. Panasonic Premier Service Club (PPSC): 1 800 435 7329

PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a

one year or 5 call membership. These services are billed directly to your major credit card.

Both of these comprehensive programs provide real time, live agent support for customers who are not

eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.

Accessory Purchases

Service in Puerto Rico

Panasonic KX-FLB851 Multi-function Laser Fax - Page 101

Customer Services, 10.5 Customer Services directory, Accessory Purchases, Service in Puerto Rico

Page 101 highlights

Customer Services, 10.5 Customer Services directory, Accessory Purchases, Service in Puerto Rico