Panasonic KX-THA11 Telephone Equipments - Page 51

Caller ID, Answering system, Problem, Cause & solution, In order to use Caller ID, Call Waiting

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Useful Information Caller ID Problem The handset does not display the caller's name and/or phone number. The handset does not announce the displayed caller names. The caller list/incoming phone numbers are not edited automatically. I cannot dial the phone number edited in the caller list. The 2nd caller's information is not displayed during an outside call. Cause & solution L You have not subscribed to Caller ID service. Contact your telephone company to subscribe. L The name display service may not be available in some areas. Contact your telephone company for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L The caller requested not to send caller information (page 24). L If a call is being transferred to you, the caller information is not displayed. L The handset's ringer volume is turned off. Adjust it (page 31). L The Talking Caller ID feature is turned off. Turn it on (page 34). L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 35). L You need to call back the edited number to activate Caller ID number auto edit. L The phone number you dialed might have an incorrect edited pattern (for example, the long distance "1" or the area code is missing). Edit the phone number with another pattern (page 26). L In order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone company and subscribe to the desired service. After subscribing, you may need to contact your telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Answering system Problem I cannot operate the answering system. The message indicator on the handset flashes. Cause & solution L Someone is operating the answering system. L If other users are talking on a conference call, you cannot operate the answering system. Try again later. L New messages have been recorded. Listen to the new messages (page 37). For assistance, please visit http://www.panasonic.com/phonehelp 51

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Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp
51
Caller ID
Answering system
Problem
Cause & solution
The handset does not
display the caller’s name
and/or phone number.
L
You have not subscribed to Caller ID service. Contact
your telephone company to subscribe.
L
The name display service may not be available in some
areas. Contact your telephone company for details.
L
Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
L
The caller requested not to send caller information
(page 24).
L
If a call is being transferred to you, the caller information
is not displayed.
The handset does not
announce the displayed
caller names.
L
The handset’s ringer volume is turned off. Adjust it
(page 31).
L
The Talking Caller ID feature is turned off. Turn it on
(page 34).
The caller list/incoming
phone numbers are not
edited automatically.
L
The Caller ID number auto edit feature is turned off.
Turn it on and try again (page 35).
L
You need to call back the edited number to activate
Caller ID number auto edit.
I cannot dial the phone
number edited in the
caller list.
L
The phone number you dialed might have an incorrect
edited pattern (for example, the long distance “1” or the
area code is missing). Edit the phone number with
another pattern (page 26).
The 2nd caller’s
information is not
displayed during an
outside call.
L
In order to use Caller ID, Call Waiting, or Call Waiting
Caller ID (CWID), you must first contact your telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your
telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).
Problem
Cause & solution
I cannot operate the
answering system.
L
Someone is operating the answering system.
L
If other users are talking on a conference call, you
cannot operate the answering system. Try again later.
The message indicator
on the handset flashes.
L
New messages have been recorded. Listen to the new
messages (page 37).