RCA l26wd26d User Guide & Warranty - Page 37
Troubleshooting - manual
UPC - 846042060417
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Other Information Troubleshooting Most problems with your TV/DVD can be corrected by consulting the following troubleshooting list. Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit www.rca.com/customersupport. DVD Problems Player won't work • Reset the TV/DVD by unplugging the AC power cord and plugging it back in. Disc won't play • Check the type of disc. This TV/DVD only plays DVD discs, Audio CD discs, DVD-R/RW (video format only), CD-DA, CD-R/RW discs with mp3, Windows Media-formatted content, and JPEG files (only 12cm sizes). • If the disc is a DTS music CD, it requires a DTS decoder. If you have a DTS receiver hooked up to your TV/DVD and you are still not getting sound, make sure the sound is set correctly (see Chapter 5). • Both the TV/DVD and the disc are coded by region. If the regional codes don't match, the disc can't be played. This TV/DVD is Region No. 1. Play starts, but then stops immediately • The disc is dirty. Clean it. • Condensation has formed. Allow player to dry out. No sound or distorted sound • Make sure your TV/DVD is connected properly. Make sure all cables are securely inserted into the appropriate jacks. • You may need to readjust the Digital Output settings from the Sound menu (see Chapter 5). • Sound is muted during still, frame advance, or slow-motion play. • If you connected an audio or audio/video receiver to your TV/DVD, make sure you chose the correct input setting on the receiver. Can't advance through a movie • You can't advance through the opening credits and warning information that appear at the beginning of movies because the disc is programmed to prohibit that action. The r icon appears on screen • The feature or action cannot be completed at this time because: 1. The disc's software restricts it. 2. The disc's software doesn't support that feature (e.g., angles). 3. The feature is not available at the moment. 4. You've requested a title or chapter number that is out of range. The picture is distorted • The disc might be damaged. Try another disc. Picture is distorted during forward and reverse scan • It is normal for some distortion to appear while scanning. Subtitle and/or audio language is not the one selected from the initial setting • If the subtitle and/or audio language does not exist on the disc, the initial settings will not be seen/heard. The disc's priority language is selected instead. Set the subtitle and/or audio language manually through the DVD's main menu. Chapter 6 37