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Ricoh 1180L Operating Instructions - Page 56

Scanner issues, Miscellaneous issues, Communication errors

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9 - Maintenance Laser Facsimile Scanner issues When a paper jam occurs, the following message appears: REMOVE DOCUMENT CONFIRM You cannot send a fax. 1 Check that the telephone line cable is correctly plugged in. 2 Check the tone by pressing the button . 3 Check the prefix is correctly programmed and used. 1 Open the scanner cover. 2 1 Communication errors If the communication fails, the terminal advises you of an automatic retry later. Example of what is displayed: Current time Time of next try FRI 12 DEC 20:13 0142685014 20:18 2 Remove the jammed paper without tearing it. The following message appears: CLOSE COVER SCANNER 3 Close the scanner cover. Miscellaneous issues Transmission from the feeder You have the choice between: • waiting until the transmission takes place at the given time, • restarting the transmission immediately by pressing , • abandoning transmission by pressing . To eject the document, press again. When turning on the terminal, nothing is displayed on the screen. Check the connection between the power cord and the outlet. The terminal does not detect the presence of the document inserted in the scanner document feeder. The message READY does not appear on the screen. At the start and during scanning, REMOVE DOCUMENT appears on the screen. 1 Remove the document or press button . 2 Check the thickness of the document (50 sheets of paper of 80 g/m2). 3 Iron out the sheets if needed. 4 Help the sheets along. Transmission from memory You have the choice between: • waiting until the transmission takes place at the given time, • restarting the transmission using the transmission queue. In this case, for a document composed of several pages, the transmission will take place from the page where the error occured, • abandoning the transmission by deleting the corresponding command in the transmission line. The terminal makes at most 5 automatic redials. The nontransmitted document is automatically deleted from the memory and a transmission report is then printed together with an error code and the cause for transmission failure (see the communication error codes). The terminal does not receive any faxes. 1 Check that the telephone line cable is correctly plugged in. 2 Check that there is a tone signal on the telephone line by means of the button . Communication error codes The communication error codes appear in the logs and transmission reports. General codes You receive a blank page. 1 Make a photocopy of a document; if it is correct then your fax is functioning normally. 2 Call back the subscriber and have him resend the document. It was probably sent with the sheet inserted backwards. Code 01 - Busy or no fax answer This code appears after 6 unsatisfactory attempts. Call later. Code 03 - User break A communication has been stopped by the user pressing the button . - 53 -

Section	Page
Security	4
Security directives	4
Laser safety	4
For Europe/Asia	4
For North America	5
Declaration of conformity	5
Notice to Users in EEA Countries	5
Notice to Users Accessing Analog PSTN in EEA Countries	5
Symbols for the main power switch	5
Positions of Warning and Caution labels on the machine	5
FCC Compliance	6
Note to users in the United States of America	6
Notice about the Telephone Consumer Protection Act (Valid in USA only)	7
Note to users in Canada	7
Remarque concernant les utilisateurs au Canada	7
FCC Requirements	7
Notice to users (New Zealand)	8
Environment	9
Batteries and rechargeable batteries	9
The product	9
Users in the EU, Switzerland and Norway	9
All Other Users	9
Software use license	10
Definition	10
License	10
Property	10
Duration	10
Warranty	10
Responsibility	10
Development	10
Registered trademarks	11
Notice	11
Installation	12
Location conditions	12
Cautions of use	12
Safety information	13
Safety During Operation	13
Power Supply	14
For Fax or Telephone	14
Rules for use symbols	14
Terminal description	15
Command panel	16
Presentation	16
Entering Characters Using the Alpanumerical keypad	17
Accessing terminal functions	17
Packaging contents	18
Device installation	18
Installing the document feeder	18
Loading paper	18
Loading paper in the paper tray	18
Handling of paper	18
Humidity control	18
Handling the unit	19
Operator shocks	19
Moving the unit	19
Handling the Toner Cartridge	19
Feed cassette paper insertion	19
Cartridge installation	19
Paper delivery stop	20
Starting your device	20
Device connection	20
Paper insertion in the manual input tray	21
Copy	22
Simple copy	22
ECO mode copy	22
Sophisticated copy	22
Special setup for the copy	23
Resolution setup	23
Zoom setup	23
Analysis origin setup	23
Contrast setup	23
Luminosity setup	23
Paper type setup	23
Paper tray selection	23
Sheet-feed analysis margins setup	24
Left and right printing margins setup	24
Top and bottom printing margins setup	24
Format paper setup	24
Fax	25
Fax transmission	25
Immediate transmission	25
Delayed transmission	25
Transmission with auto redial	25
Fax reception	25
Fax answering device	26
Saving an access code	26
Activating / Deactivating the answering device	26
Printing fax messages stored in the memory	26
Fax rerouting (Forwarding)	26
Activating rerouting	26
Setting the re-direction contact	26
Printing rerouted documents	27
Rerouting fax messages to a USB memory key	27
Activating rerouting	27
Printing rerouted documents	27
Transmission waiting queue	27
Performing immediate transmission from the waiting queue	27
Consulting or modifying the waiting queue	27
Deleting a transmission in memory	27
Printing a document in waiting or in deposit	28
Printing the waiting queue	28
Cancelling a transmission in progress	28
Deposit and Polling	28
Placing a document in deposit	28
Polling a deposited document	28
Parameters/ Setup	29
Date/Time	29
Your fax number/Your name	29
Type of network	29
Geographical settings	29
Country	29
Telecommunication Network	29
Language	30
Local prefix	30
Transmission report	30
Document feed type	30
Economy period	31
Reception Mode	31
Reception without paper	31
Number of copies	31
Fax or PC reception (MFP model only)	31
Received faxes reduction mode	31
Technical Parameters	32
Printing the functions guide	33
Printing the logs	33
Print the list of setups	33
Lock the machine	33
Lock the keyboard	34
Lock the numbers	34
Read the counters	34
Sent pages counter	34
Received pages counter	34
Scanned pages counter	34
Printed pages counter	34
Display the consumables status	34
Calibrate your scanner	34
Directory	35
Creating Speed dial	35
Creating Group dial	35
Modifying a record	35
Deleting a record	35
Printing the directory	36
Saving/Restoring the directory (Smart card option)	36
USB memory key (MFP model only)	37
Use of the USB memory key	37
Print your documents	37
Delete your files located in the key	37
Analyse the USB memory key content	38
Save a document on a USB memory key	38
Activate/deactivate file automatic deletion on a USB memory key	38
PC Features (MFP model only)	40
Introduction	40
Configuration requirements	40
Installation	40
Install the software on your PC	40
Connections	42
Uninstall the software from your PC	42
Multifunction Terminal's Supervision	43
Checking the connection between the PC and the multifunction machine	43
MF Director	43
Graphical presentation	43
Utilities and applications activation	43
MF Monitor	44
Graphical presentation	44
Display the consumable status	44
Scan To	44
Companion Suite Pro LL functionalities	44
Document analysis	44
Printing	45
Address book	45
Add a contact to the terminal address book	45
Add a group to the terminal address book	46
Manage the address book	46
Import or export a directory	47
Fax communications	47
Presentation of the Fax window	47
Send a fax	47
Receive a fax	48
Follow-up of fax communications	49
Fax parameters	49
Maintenance	53
Service	53
General information	53
Toner cartridge replacement	53
Issues with smart cards	54
Cleaning	54
Scanner reading system cleaning	54
Printer cleaning	54
Printer external cleaning	54
Printer issues	55
Error messages	55
Paper jam	55
Scanner issues	56
Miscellaneous issues	56
Communication errors	56
Transmission from the feeder	56
Transmission from memory	56
Communication error codes	56
General codes	56
Specifications	58
Physical specifications	58
Electrical specifications	58
Environmental specifications	58

Match case Limit results 1 per page

Laser Facsimile

- 53 -

9 - Maintenance

Scanner issues

When a paper jam occurs, the following message

appears:

Open the scanner cover.

Remove the jammed paper without tearing it.

The following message appears:

Close the scanner cover.

Miscellaneous issues

When turning on the terminal, nothing is displayed on

the screen

Check the connection between the power cord and the

outlet.

The terminal does not detect the presence of the

document inserted in the scanner document feeder.

The message R

EADY

does not appear on the screen.

At the start and during scanning, R

EMOVE

OCUMENT

appears on the screen

Remove the document or press button

Check the thickness of the document (50 sheets of

paper of 80 g/m2).

Iron out the sheets if needed.

Help the sheets along.

The terminal does not receive any faxes.

Check that the telephone line cable is correctly

plugged in.

Check that there is a tone signal on the telephone

line by means of the button

You receive a blank page.

Make a photocopy of a document; if it is correct

then your fax is functioning normally.

Call back the subscriber and have him resend the

document. It was probably sent with the sheet

inserted backwards.

You cannot send a fax.

Check that the telephone line cable is correctly

plugged in.

Check the tone by pressing the button

Check the prefix is correctly programmed and

used.

Communication errors

If the communication fails, the terminal advises you of an

automatic retry later.

Example of what is displayed:

Transmission from the feeder

You have the choice between:

•

waiting until the transmission takes place at the given

time,

•

restarting the transmission immediately by

pressing

•

abandoning transmission by pressing

. To eject the

document, press

again.

Transmission from memory

You have the choice between:

•

waiting until the transmission takes place at the given

time,

•

restarting the transmission using the transmission

queue. In this case, for a document composed of

several pages, the transmission will take place from

the page where the error occured,

•

abandoning the transmission by deleting

the

corresponding command in the transmission line.

The terminal makes at most 5 automatic redials. The non-

transmitted document is automatically deleted from the

memory and a transmission report is then printed together

with an error code and the cause for transmission failure

(see the communication error codes).

Communication error codes

The communication error codes appear in the logs and

transmission reports.

General codes

Code 01 - Busy or no fax answer

This code appears after 6 unsatisfactory attempts. Call

later.

Code 03 - User break

A communication has been stopped by the user pressing

the button

REMOVE DOCUMENT

CONFIRM <STOP>

CLOSE COVER

SCANNER

Current time

FRI 12 DEC 20:13

Time of next try

0142685014 20:18