Ricoh BP20 User Guide - Page 121
Troubleshooting Checklist, Check, Solution
UPC - 026649024535
View all Ricoh BP20 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 121 highlights
Troubleshooting Checklist If the printer is not working properly, perform the series of checks in the list below. If the printer fails to adequately pass a checklist item, follow the corresponding troubleshooting suggestions. Check Solution Print a demo page to verify that the printer is feeding paper correctly. See page 2.15. • If a demo page does not print, check the paper supply in the paper tray. • If the paper jams in the printer, go to "Clearing Paper Jams" on page 6.8. Check the demo page to see If there is a print quality problem, go to "Solving Print if it is printed correctly. Quality Problems" on page 6.16. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly. • If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, go to "Solving General Printing Problems" on page 6.3. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections. • "Solving General Printing Problems" on page 6.3. • "Troubleshooting Error Messages" on page 6.21. • "Common Windows Problems" on page 6.22. 6.2 SOLVING PROBLEMS