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Ricoh BP20 User Guide - Page 140

Troubleshooting Error Messages, LED status legend

UPC - 026649024535

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Troubleshooting Error Messages When the printer experiences an error, the control panel will indicate an error message with the indicator lights. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error. LED status legend symbol for "light off" symbol for "light on" symbol for "light blinking" LED pattern Possible Problems and Solutions Your system has some problems. If this problem occurs, contact your service representative. • A paper jam has occured. To solve the problem, see "Clearing Paper Jams" on page 6.8. • Paper Tray is empty. Load the paper in the Online/Error Tray. 6 LED lights red • The front cover is open. Close the front cover. Online/Error LED lights orange The toner cartridge is near the end of its life. You can temporarily reestablish print quality by redistributing the remaining toner in the cartridge. "Redistributing Toner" on page 5.3. Online/Error LED blinks red • You pressed the Cancel button while the printer was receiving data. • In Manual Feed mode, there is no paper in the Multi-purpose Tray. Load paper into the Multi-purpose Tray. • If the printer is receiving data, the Online/ Error LED slowly blinks green. • If the printer is printing the received data, the Online/Error LED blinks green fast. SOLVING PROBLEMS 6.21

Section	Page
User's Guide	1
Contents	3
1 Introduction	12
Special Features	13
Printer Components	15
Front View	15
Rear View	16
Understanding the Control Panel	17
Online/Error and Toner Save LEDs	17
Cancel button	18
2 Setting Up Your Printer	20
Unpacking	21
Selecting a Location	22
Installing the Toner Cartridge	23
Loading Paper	26
Changing the Paper Size in the Paper Tray	28
Connecting a Printer Cable	30
For Local Printing	30
For Network Printing	32
Turning the Printer On	33
Printing a Demo Page	34
Installing Printer Software	35
Printer Driver Features	36
Installing Printer Software in Windows	37
Installing Software for Local Printing	37
Installing Software for Network Printing	43
Reinstalling Printer Software	49
Removing Printer Software	50
Using the Set IP (BP20N only)	51
Installing Set IP	51
Reinstalling Set IP	52
Removing Set IP	52
To Use Set IP	53
3 Using Print Materials	54
Choosing Paper and Other Materials	55
Sizes and Capacities	56
Guidelines for Paper and Special Materials	57
Selecting the Output Location	58
Printing to the Top Output Tray (Face down)	58
Printing to the Rear Output Tray (Face up)	59
Loading Paper	60
Using Tray1 or the Optional Tray2	61
Using the Multi-Purpose Tray	61
Using the Manual Feed Mode	65
Printing on Envelopes	67
Printing on Labels	70
Printing on Transparencies	72
Printing on Card Stock or Custom-sized Materials	74
Printing on Preprinted Paper	76
4 Printing Tasks	78
Printing a Document in Windows	79
Cancelling a Print Job	80
Printer Settings	81
Layout Tab	82
Paper Tab	83
Graphics Tab	85
Using the Toner Save Mode	88
Extras Tab	89
About Tab	90
Printer Tab	90
Using a Favorite Setting	91
Using Help	91
Printing Multiple Pages on One Sheet of Paper	92
Printing Posters	93
Fitting Your Document to a Selected Paper Size	96
Printing a Reduced or Enlarged Document	97
Using Watermarks	98
Using an Existing Watermark	98
Creating a Watermark	99
Editing a Watermark	100
Deleting a Watermark	100
Using Overlays	101
What is an Overlay?	101
Creating a New Page Overlay	101
Using a Page Overlay	103
Deleting a Page Overlay	105
Using the Status Monitor	106
Installing Status Monitor	106
Reinstalling Status Monitor	107
Removing Status Monitor	107
Opening the Troubleshooting Guide	108
Changing the Status Monitor Program Setting	108
Setting Up a Locally Shared Printer	109
In Windows 9x/Me	109
In Windows NT 4.0/2000/XP	110
5 Maintaining Your printer	112
Maintaining the Toner Cartridge	113
Redistributing Toner	114
Replacing the Toner Cartridge	116
Cleaning the Printer	116
Cleaning the Outside	116
Cleaning the Inside	116
Printing Configuration Pages	119
6 Solving problems	120
Troubleshooting Checklist	121
Solving General Printing Problems	122
Solving Network Printing Problems	125
General Problems	125
Windows Problems	126
Clearing Paper Jams	127
In the Paper Feed Area	127
Around the Toner Cartridge	131
In the Paper Exit Area	132
Tips for Avoiding Paper Jams When Printing on the A5-sized Paper	133
Tips for Avoiding Paper Jams	134
Solving Print Quality Problems	135
Troubleshooting Error Messages	140
Common Windows Problems	141
A Printing From DOS Applications	142
About the Remote Control Panel	143
Installing the Remote Control Panel	143
Reinstalling Remote Control Panel	144
Removing Remote Control Panel	144
Selecting Print Settings	145
Starting the Remote Control Panel	145
Using the Remote Control Panel Tabs	146
B Installing Printer Options	152
Precautions When Installing Printer Options	153
Installing Memory	154
Removing the Memory	157
Installing an Optional Paper Tray	158
C Specifications	160
Printer Specifications	161
Paper Specifications	162
Overview	162
Supported Sizes of Paper	163
Guidelines for Using Paper	164
Paper Specifications	165
Paper Output Capacity	165
Printer and Paper Storage Environment	166
Envelopes	167
Labels	169
Transparencies	169