Samsung HT-C9950W User Manual (user Manual) (ver.1.0) (English) - Page 77

06 Other information Other information Troubleshooting Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG. Symptom Check/Remedy I cannot eject the disc. The iPod fails to connect. Playback does not start. Playback does not start immediately when the Play/Pause button is pressed. No sound. Sound can be heard only from a few speakers and not all 8. • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. • Check the condition of the Wireless Transmitter, Charging Cradle and DC power adaptor connection. • Keep the iPod S/W version up to date. • Check the region number of the BD/DVD. BD/DVD discs purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this Product. • Make sure that the rating level is correct. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. • The home theater does not play sound during fast playback, slow playback, and step motion playback. • The home theater does not play sound during fast playback, slow playback, and step motion playback. • Is the disc severely damaged? • On certain BD/DVD discs, sound is output from the front speakers only. • Check if the speakers are connected properly. • Adjust the volume. • When listening to a CD, radio or TV, sound is output to the front speakers only. Select "PRO LOGIC II" by pressing PL II (Dolby Pro Logic II) on the remote control to use all eight speakers. Dolby Digital 7.1 CH Surround Sound is not produced. The remote control does not work. • Disc is rotating but no picture is produced. • Picture quality is poor and picture is shaking. Audio language and subtitles do not work. Menu screen does not appear even when the menu function is selected. • Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround Sound is produced only if the disc is recorded with 7.1 channel sound. • Is the audio language correctly set to Dolby Digital 7.1-CH in the information display? • Is the remote control being operated within its operation range of angle and distance? • Are the batteries drained? • Press the BD RECEIVER/ TV button to set the remote to the correct mode. The LED on the top of the remote glows orange for a few seconds when the remote is in Home Theater Mode and green when the remote is in TV mode. • Is the TV power on? • Is the HDMI cable connected properly? • Is the disc dirty or damaged? • A poorly manufactured disc may not be playable. • Audio language and subtitles will not work if the disc does not contain them. • Are you using a disc that does not contain menus? 77 English