Samsung NX2000 User Manual Ver.1.1 (English) - Page 184

AEL feature does not, Auto Focus does

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Appendix > Before contacting a service center Situation Your computer does not recognize your camera Your computer disconnects the camera while transferring files Your computer cannot play videos i-Launcher is not functioning properly Suggested remedies • Ensure that the USB cable is connected correctly. • Ensure that your camera is switched on. • Ensure that you are using a supported operating system. The file transfer may be interrupted by static electricity. Disconnect the USB cable and connect it again. Videos may not play on some video player programs. To play video files captured with your camera, use the Multimedia Viewer program that you can install with the i-Launcher program on your computer. • End i-Launcher and restart the program. • Depending on your computer's specifications and environment, the program may not launch automatically. In this case, click Start → All Programs → Samsung → i-Launcher → Samsung i-Launcher on your Windows computer. (For Windows 8, open Start screen, and then select All apps → Samsung i-Launcher.) Or, click Applications → Samsung → i-Launcher on your Mac OS computer. Situation Cannot set the DPOF for RAW files Auto Focus does not work AEL feature does not work Lens does not work External flash or GPS does not work The date & time settings screen appears when you power on the camera Suggested remedies You cannot set the DPOF for RAW files. • Subject is not in focus. When the subject is outside the AF area, shoot by moving the subject inside the AF area and half-pressing [Shutter]. • Subject is too close. Step back from the subject and shoot. • The focus mode is set to MF. Switch the mode to AF. AEL feature does not work in Auto, Manual and Smart modes. Select another mode to use this feature. • Ensure that the lens is properly mounted. • Remove the lens from the camera and re-mount it. Ensure that the external device is properly mounted and turned on. • Set the date and time again. • This screen appears when the camera's internal power source is completely discharged. Insert a fully charged battery and wait at least 72 hours in power off status for the internal power source to be recharged. 183

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183
Appendix >
Before contacting a service center
Situation
Suggested remedies
Your computer does
not recognize your
camera
•
Ensure that the USB cable is connected
correctly.
•
Ensure that your camera is switched on.
•
Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
Your computer cannot
play videos
Videos may not play on some video player
programs. To play video files captured with your
camera, use the Multimedia Viewer program that
you can install with the i-Launcher program on
your computer.
i-Launcher is not
functioning properly
•
End i-Launcher and restart the program.
•
Depending on your computer's specifications
and environment, the program may not
launch automatically. In this case, click
Start
→
All Programs
→
Samsung
→
i-Launcher
→
Samsung i-Launcher
on your
Windows computer. (For Windows 8, open
Start screen, and then select
All apps
→
Samsung i-Launcher
.) Or, click
Applications
→
Samsung
→
i-Launcher
on your Mac OS
computer.
Situation
Suggested remedies
Cannot set the DPOF
for RAW files
You cannot set the DPOF for RAW files.
Auto Focus does not
work
•
Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half-pressing
[
Shutter
].
•
Subject is too close. Step back from the subject
and shoot.
•
The focus mode is set to MF. Switch the mode
to AF.
AEL feature does not
work
AEL feature does not work in Auto, Manual and
Smart modes. Select another mode to use this
feature.
Lens does not work
•
Ensure that the lens is properly mounted.
•
Remove the lens from the camera and
re-mount it.
External flash or GPS
does not work
Ensure that the external device is properly
mounted and turned on.
The date & time
settings screen
appears when you
power on the camera
•
Set the date and time again.
•
This screen appears when the camera’s internal
power source is completely discharged. Insert
a fully charged battery and wait at least 72
hours in power off status for the internal power
source to be recharged.