Samsung NX3300 User Manual - Page 168

the actual scene, The photo is too

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Appendix > Before contacting a service center Situation The memory card has an error Your TV or computer cannot display photos and videos that are stored on a microSDXC memory card Your computer does not recognize a microSDXC memory card Cannot display files Suggested remedies • Turn off the camera, and then turn it on again. • Remove the memory card, and then insert it again. • Format the memory card. See "Cautions when using memory cards" for more details. (p. 159) microSDXC memory cards use the exFAT file system. Ensure that the external device is compatible with the exFAT file system before connecting the camera to the device. microSDXC memory cards use the exFAT file system. To use microSDXC memory cards on a Windows XP computer, download and update the exFAT file system driver from the Microsoft website. If you change the name of a file, your camera may not play the file (the name of the file should meet the DCF standard). If you encounter this situation, display files on your computer. Situation The photo is blurry The colors in the photo do not match the actual scene The photo is too bright or too dark Photos are distorted Horizontal lines appear on the photo Playback screen does not appear on the connected external device Suggested remedies • Ensure that the focus option you set is suitable for the kind of shot you are capturing. • Use a tripod to prevent your camera from shaking. • Ensure that the lens is clean. If not, clean the lens. (p. 154) An incorrect White Balance can create unrealistic color. Select the proper White Balance option to suit the light source. (p. 71) Your photo is overexposed or underexposed. • Adjust the aperture value or the shutter speed. • Adjust the ISO sensitivity. (p. 70) • Turn the flash off or on. (p. 89) • Adjust the exposure value. (p. 96) This camera can have minute distortion when using a wide-angle lens that enables shooting with a wide angle of view. This is normal, and does not cause malfunction. This may occur when the subject is exposed to a fluorescent or mercury-vapor light source. Select a slow shutter speed. • Ensure that HDMI cable is properly connected to the external monitor. • Ensure that the memory card is properly recorded. 167

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167
Appendix >
Before contacting a service center
Situation
Suggested remedies
The memory card has
an error
•
Turn off the camera, and then turn it on again.
•
Remove the memory card, and then insert it
again.
•
Format the memory card.
See "Cautions when using memory cards" for
more details. (p. 159)
Your TV or computer
cannot display photos
and videos that are
stored on a microSDXC
memory card
microSDXC memory cards use the exFAT file
system. Ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
Your computer does
not recognize a
microSDXC memory
card
microSDXC memory cards use the exFAT file
system. To use microSDXC memory cards on a
Windows XP computer, download and update
the exFAT file system driver from the Microsoft
website.
Cannot display files
If you change the name of a file, your camera may
not play the file (the name of the file should meet
the DCF standard). If you encounter this situation,
display files on your computer.
Situation
Suggested remedies
The photo is blurry
•
Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
•
Use a tripod to prevent your camera from
shaking.
•
Ensure that the lens is clean. If not, clean the
lens. (p. 154)
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 71)
The photo is too
bright or too dark
Your photo is overexposed or underexposed.
•
Adjust the aperture value or the shutter speed.
•
Adjust the ISO sensitivity. (p. 70)
•
Turn the flash off or on. (p. 89)
•
Adjust the exposure value. (p. 96)
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Horizontal lines
appear on the photo
This may occur when the subject is exposed to a
fluorescent or mercury-vapor light source. Select
a slow shutter speed.
Playback screen does
not appear on the
connected external
device
•
Ensure that HDMI cable is properly connected
to the external monitor.
•
Ensure that the memory card is properly
recorded.