Samsung NX60T8711SS/AA User Manual - Page 52

Information codes, Check the Control PBA NTC Sensor.

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Troubleshooting Problem Food does not bake or roast properly in the oven. Food does not broil properly in the oven. Cause Action The wrong cooking mode is selected. The oven racks have not been positioned properly for the foods being cooked. Incorrect cookware or cookware of improper size is being used. The oven thermostat needs adjustment. There is aluminum foil on racks or oven bottom. The clock or timers are not set correctly. The oven controls are not set properly. The oven door was not closed during broiling. The rack has not been properly positioned. See page 21. See page 22. See page 17. See page 34. Remove foil. See page 16. See page 25. See page 25. See the broiling guide on page 26. Information codes Code symbol Meaning Oven sensor malfunction. The oven is overheating. Check the Control PBA NTC Sensor. Temp probe malfunction. Check the PBA NTC Sensor. Solution 1. Tap OFF, and then restart the oven. 2. If the problem persists, disconnect all power to the oven range for at least 30 seconds and then reconnect the power. Check the PBA NTC Sensor. Check the cooling system. Control pad malfunction. Door lock malfunction. PCB signal malfunction. Touch IC and PCB signal malfunction. Oven vent blocked. 1. If oven vent or cover air is blocked by aluminum foil or others, remove that and restart oven. 2. To reset error, disconnect power or tap 'OFF' after opening the oven door at least 60 seconds. ** If these solutions do not solve the problem, contact a local Samsung service center or call 1-800-SAMSUNG (1-800-726-7864). Troubleshooting 52 English NX60T8711SS_AA_DG68-01220A-00_EN.indd 52 3/26/2020 9:01:08 PM

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52 English
Troubleshooting
Troubleshooting
Information codes
Code symbol
Meaning
Solution
Oven sensor malfunction.
1.
Tap
OFF
, and then restart the
oven.
2.
If the problem persists, disconnect
all power to the oven range for
at least 30 seconds and then
reconnect the power.
The oven is overheating.
Check the Control PBA NTC Sensor.
Temp probe malfunction.
Check the PBA NTC Sensor.
Check the PBA NTC Sensor.
Check the cooling system.
Control pad malfunction.
Door lock malfunction.
PCB signal malfunction.
Touch IC and PCB signal malfunction.
Oven vent blocked.
1.
If oven vent or cover air is
blocked by aluminum foil
or others, remove that and
restart oven.
2.
To reset error, disconnect
power or tap '
OFF
' after
opening the oven door at
least 60 seconds.
** If these solutions do not solve the problem, contact a local Samsung service
center or call 1-800-SAMSUNG (1-800-726-7864).
Problem
Cause
Action
Food does not
bake or roast
properly in the
oven.
The wrong cooking mode
is selected.
See page
21
.
The oven racks have not
been positioned properly
for the foods being
cooked.
See page
22
.
Incorrect cookware or
cookware of improper
size is being used.
See page
17
.
The oven thermostat
needs adjustment.
See page
34
.
There is aluminum foil on
racks or oven bottom.
Remove foil.
The clock or timers are
not set correctly.
See page
16
.
Food does not
broil properly in
the oven.
The oven controls are not
set properly.
See page
25
.
The oven door was not
closed during broiling.
See page
25
.
The rack has not been
properly positioned.
See the broiling guide on page
26
.
NX60T8711SS_AA_DG68-01220A-00_EN.indd
52
3/26/2020
9:01:08 PM