Samsung NeXus 50 User Guide - Page 36

Customer Support Troubleshooting If you see this on the display: No Signal Check Antenna Off Air Loading Updating --- (no artist or title) Channel Check XM C&P Passport All Recording Features Not Available This Channel Not Available for Recording This Program Not Available for Recording Connect to XM Antenna Within ## Days to Avoid Interruption in Listening to XM Recordings Please connect to XM Antenna to Confirm Valid Subscription Activation required for playback 70 Customer Support You should: Something is blocking the XM signal. Move your NeXus away from the obstructed area, e.g. an underground garage. Plug the antenna into the home or vehicle cradle. Make sure the antenna wire is not bent or broken. The channel you've selected is not currently broadcasting. Tune to another channel. Your NeXus is acquiring audio or program information from the XM signal. This message should disappear in a few seconds in good signal conditions. XM is updating your NeXus with the latest encryption code. Simply wait a few seconds until the update is done. - OR - You may be attempting to tune to a channel that is blocked or that you cannot receive with your subscription package. To receive that channel, contact XM Satellite Radio at 1-800-967-2346. No program information such as artist name or song title exists. You are attempting to tune to a channel that is not available. Check whether the XM Passport is inserted into the cradle. Also check the power connections to the cradle. Activate your XM subscription to enable you to store XM programming on your NeXus. Some programming cannot be recorded due to restrictions placed by the content owners. Some programming cannot be recorded due to restrictions placed by the content owners. You must dock your NeXus in its cradle, with the XM Passport and antenna connected, and power it on for at least 8 hours a month. This authenticates your XM subscription and ensures that you can continue to enjoy your recorded XM content and live XM programming. Dock your NeXus into its cradle, and connect the XM Passport and antenna. Activate your XM subscription. Customer Support Troubleshooting If this happens: There is no power or your NeXus shuts off quickly. NeXus shuts off unexpectedly. You do not receive all the XM channels you have subscribed to. No audio. No song title or artist name is displayed. No audio when listening to NeXus through an FM radio. Audio fades or has static when listening through an FM radio. Audio sounds too soft or is distorted when listening to an FM radio. XM Instant Traffic and Weather channels sound different from other channels. Controls do not respond. The controls still refuse to respond, the display does not change, or the backlight does not turn on or off. Battery level meter doesn't match the expected charge or playback time. You should: Your NeXus battery may be low. Charge the battery by docking your NeXus in the cradle and plugging in the AC adapter. Check whether you set the sleep timer, and set it to "Off" if desired. NeXus remembers the sleep timer setting even when you turn the player off. Check that you have not skipped any channels (page 66). If you still do not receive all channels, your NeXus may not be activated. Contact XM Satellite Radio. Check all connections between your NeXus and your stereo system. Nothing is wrong with your NeXus. That information may be in the process of being updated. Some channels, such as news and sports, may not have such information. Check that your NeXus and your radio are tuned to the same FM frequency. You might be hearing interference from another FM station. Set your NeXus and your radio to a different FM frequency. Raise or lower the FM audio level until the sound quality improves. Nothing is wrong with your NeXus. These channels use a different audio technology than the other XM channels. Check whether the power switch is in the "hold" position. If so, slide it to the center position to unlock the controls. Reset your NeXus by removing and re-inserting the battery. Fully charge the battery, then use your NeXus until the battery is exhausted. This calibrates the battery level meter. Customer Support 71 ENG