Samsung SCX-4300 User Manual (ENGLISH) - Page 47

Solving other problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Paper feeding problems Condition Suggested solutions Paper is jammed during printing. Clear the paper jam. See page 9.1. Paper sticks together. • Ensure that there is not too much paper in the paper input tray. The paper input tray can hold up to 250 sheets of paper, depending on the thickness of your paper. • Make sure that you are using the correct type of paper. See page 3.2. • Remove paper from the paper input tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the paper input tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See page 9.1. Paper does not feed into the machine. • Remove any obstructions inside the machine. • Paper has not been loaded correctly. Remove paper from the paper input tray and reload it correctly. • There is too much paper in the paper input tray. Remove excess paper from the paper input tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. See page 3.2. The paper keeps jamming. • There is too much paper in the paper input tray. Remove excess paper from the tray. If you are printing on special materials, use the manual feeder. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. See page 3.2. • There may be debris inside the machine. Open the front cover and remove the debris. Transparencies stick together in the paper exit. Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. Envelopes skew or fail to feed correctly. Ensure that the paper guides are against both sides of the envelopes. Printing problems Condition Possible cause Suggested solutions The machine does not print. The machine is not receiving power. The machine is not selected as the default printer. Check the power cord connections. Check the power switch and the power source. Select Samsung SCX-4300 Series as your default printer in your Windows. Check the machine for the following: • The front cover is not closed. - Close the front cover. • Paper is jammed. - Clear the paper jam. See page 9.1. • No paper is loaded. - Load paper. See page 2.3. • The toner cartridge is not installed. - Install the toner cartridge. See page 2.2. If a printer system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the machine is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port, for example, LPT1. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Repair the printer software. See the Software Section. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. 9.5 Troubleshooting