Samsung SCX 5530FN User Guide - Page 82

Solving other problems Printing problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Paper feeding problems Condition The machine does not print. Possible cause The machine is not receiving power. Suggested solutions Check the power cord connections. Check the power switch and the power source. Condition Suggested solutions Paper is jammed during printing. Paper sticks together. Clear the paper jam. See page 14.2. • Ensure that there is not too much paper in the tray. The tray can hold up to 250 sheets of paper, depending on the thickness of your paper. • Make sure that you are using the correct type of paper. See page 5.8. • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See page 14.2. The machine is not selected as the default printer. Select Samsung SCX-5x30 Series PCL 6 as your default printer in your Windows. Check the machine for the following: • The front cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam. See page 14.2. • No paper is loaded. Load paper. See page 5.5. • The toner cartridge is not installed. Install the toner cartridge. If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the printer cable and reconnect it. Paper does not feed into the machine. The paper keeps jamming. Transparencies stick together in the paper exit. • Remove any obstructions from inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. See page 5.8. • If an original does not feed into the machine, the ADF rubber pad may require to be replaced. See page 13.7. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. See page 5.8. • There may be debris inside the machine. Open the front cover and remove the debris. • If an original does not feed into the machine, the ADF rubber pad may require to be replaced. See page 13.7. Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. The connection cable between the computer and the machine is defective. The port setting is incorrect. The machine may be configured incorrectly. The printer driver may be incorrectly installed. The machine is malfunctioning. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. Check the printer properties to ensure that all of the print settings are correct. Repair the printer software. See the Software Section. Check the display message on the control panel to see if the machine is indicating a system error. Envelopes skew or fail to feed correctly. Ensure that the paper guides are against both sides of the envelopes. 14.11