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Samsung SM-G935P User Guide - Page 322

Getting Help

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Getting Help The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint and manage your wireless service. 311

Section	Page
Samsung Galaxy S7 edge User Guide	1
Table of Contents	2
Introduction	13
About the User Guide	13
Access Instructions on Phone	14
Access Help	14
Get Support from Sprint Zone	15
Set Up Your Phone	16
Parts and Functions	16
Charge the Battery	18
SIM Card	20
SD Card	22
Insert an SD Card	23
Unmount an SD Card	23
Remove an SD Card	24
Format an SD Card	24
Turn Your Phone On and Off	25
Use the Touchscreen	26
Activate Your Phone	29
Complete the Setup Screens	30
Basic Operations	32
Basics	32
Home Screen and Applications (Apps) List	32
Phone Settings Menu	33
Portrait and Landscape Screen Orientation	33
Capture Screenshots	34
Edge Screen	35
Applications	38
Launch Applications	38
Apps List	38
Phone Number	43
Airplane Mode	43
Enter Text	44
Samsung Keyboard	44
Google Voice Typing	46
Tips for Editing Text	47
Google Account	47
Create a Google Account	47
Sign In to Your Google Account	49
Factory Reset Protection	49
Google Play Store	50
Find and Install an App	50
Request a Refund for a Paid App	51
Update an App	52
Uninstall an App	53
Get Help with Google Play	54
Lock and Unlock Your Screen	54
Update Your Phone	55
Update Your Phone Software	55
Update Your Profile	58
Update Your PRL	59
Your Phone's Home Screen	60
Home Screen Basics	60
Home Screen Layout	60
Extended Home Screens	61
Status Bar and Notification Panel	62
Status Bar	62
Notification Panel	65
S Finder	67
Quick Connect	68
Multi Window	70
Customize the Home Screen	71
Change the Wallpaper	71
Add Shortcuts to the Home Screen	72
Add Widgets to the Home Screen	73
Add Folders to the Home Screen	74
Phone Calls and Voicemail	76
Place and Answer Calls	76
Call Using the Phone Dialer	77
Call Emergency Numbers	78
Answer Phone Calls	78
In-Call Screen Layout and Operations	81
Place a Call from Contacts	83
Call from Call Log	84
Voicemail	85
Voicemail Setup	85
Visual Voicemail Setup	86
Review Visual Voicemail	87
Listen to Multiple Voicemail Messages	88
Visual Voicemail Options	88
Configure Visual Voicemail Settings	89
Optional Calling Services	91
Wi-Fi Calling	91
Caller ID Blocking	92
Call Waiting	93
Conference Calling	94
Call Forwarding	95
Call Settings	96
Contacts	99
Add a Contact	99
View Contacts	102
Contacts Screen Layout	103
Edit a Contact	103
Delete a Contact	104
Favorites	105
Groups	105
Share a Contact	107
Profile Sharing	109
Import Contacts	110
Back Up Contacts	111
Messaging	112
Text and Multimedia Messaging	112
Send a Text Message	112
Send a Multimedia Message (MMS)	113
Use Enhanced Messaging	115
Save and Resume a Draft Message	118
New Messages Notification	118
Manage Message Conversations	118
Gmail	120
Create and Send a Gmail Message	121
Check Received Gmail Messages	122
Use Gmail Labels	124
Archive Gmail Threads	124
Mute Gmail Threads	125
Delete Gmail Threads	125
Search Gmail Messages	125
Report Spam or Phishing Gmail	126
Add Another Google (Gmail) Account	126
Switching between Gmail Accounts	127
Gmail Settings	128
Email	129
Set Up an Email Account	129
Add an Email Account	130
Add an Exchange ActiveSync Account	132
Create and Send an Email Message	132
Open Email Messages	134
Delete an Email Account	135
Manage Your Email Inbox	136
Exchange ActiveSync Email Features	137
Internet and Social Networking	139
Data Services General Information (4G LTE and 3G Networks)	139
4G LTE	139
Your User Name	140
Data Connection Status and Indicators	141
Browser	142
Use the Browser	142
Add a Bookmark	143
View Browser History	144
Open New Browser Tabs	144
Chrome Browser	145
Facebook	146
Hangouts	146
Instagram	147
Messenger	147
Global Services	148
Activate Sprint Worldwide Service on Your Account	148
Your Phone’s SIM Card for International GSM Roaming	148
Enable Global Roaming Mode	149
Set the Communications Method for Global Use	150
Select a Carrier	150
Make and Receive Worldwide Calls	150
Sprint International Voicemail Service	151
Set Up Your Voicemail Access Number for International Use	151
Access Your Voicemail Internationally	152
International Data Roaming	152
Access Email and Data Services Internationally	153
Contact Sprint for Assistance with International Service	153
Connectivity	155
Transfer Files between Your Phone and a Computer	155
Wi-Fi	156
Turn Wi-Fi On and Connect to a Wireless Network	157
Wi-Fi Settings	158
Disconnect Wi-Fi	158
Wi-Fi Direct	159
Hotspot	160
Bluetooth	161
Bluetooth Information	161
Enable the Bluetooth Feature	162
Pair Bluetooth Devices	163
Connect to a Paired Bluetooth Device	164
Send Information Using Bluetooth	165
Receive Information via Bluetooth	166
Tethering	167
Camera and Video	169
Camera Overview	169
Take Pictures and Record Videos	171
Take a Picture	171
Record Videos	172
View Pictures and Videos Using Gallery	172
Edit Pictures	174
Share Pictures and Videos	178
Send Pictures or Videos by Email	178
Send a Picture or Video by Multimedia Message	179
Send Pictures or Videos Using Bluetooth	180
Share Pictures or Videos via Additional Apps or Social Media	181
Share Videos on YouTube	182
Camera Options	183
Switch Cameras	183
Set Camera Functions	184
Live Broadcast	185
Productivity	188
Calculator	188
Calendar	188
Add an Event to the Calendar	189
View Calendar Events	191
Sync Calendars	192
Synchronize an Exchange ActiveSync Calendar	192
Clock	193
Set Alarms	193
Additional Clock Features	194
Drive	195
Google Maps	195
Google Search	196
Lookout	197
Memo	197
My Files	198
Photos	199
S Voice	199
Samsung Gear	199
Samsung Pay	200
Sprint Family Locator	201
Tech Expert	201
Wi-Fi Calling	202
Entertainment and Activities	203
Amazon	203
Amazon Kindle	203
Amazon Music	203
Amazon Photos	203
App Spotlight	203
Galaxy Apps	203
Google Play Music App	204
Play Music with Google Play	204
Google Play Music Screen Layout	205
Create Playlists in Google Play Music	206
NextRadio	207
S Health	207
Samsung+	209
Samsung Milk Music	209
Sprint Fun & Games	209
Sprint Music Plus	209
Sprint TV & Movies	211
Sprint Zone	211
YouTube	212
Connections Settings	215
Basic Settings	215
Wi-Fi Calling Settings	218
Wi-Fi Settings Menu	218
Bluetooth Settings	221
Airplane Mode	222
Hotspot Settings	223
Tethering Settings	224
Data Usage Settings	225
Mobile Networks Settings	226
NFC and Payment	227
More Connection Settings	229
Nearby Device Scanning	231
Printing	231
MirrorLink	233
Virtual Private Networks (VPN)	233
Device Settings	239
Smart Manager	239
Applications Settings	241
Application Manager	242
Default Applications	244
Application Settings	245
Calendar Settings	245
Camera Settings	246
Contacts Settings	247
Email Settings	249
Internet Settings	251
Messages Settings	252
Phone Settings	254
S Voice Settings	256
Weather Settings	257
Google Settings	258
Sounds and Vibration Settings	259
Sound Mode	261
Vibrate While Ringing	261
Volume	262
Vibration Intensity	263
Ringtones and Sounds	263
Vibration Pattern	265
Notification Sound	266
Do Not Disturb	267
System Sounds	269
Key-tap Feedback	270
Sound Quality and Effects	271
Display Settings	272
Edge Screen Settings	274
Advanced Features	277
Personal Settings	279
Wallpaper	279
Themes	280
Home Screen Settings	281
Lock Screen and Security Settings	281
Lock Screen and Security Overview	282
Screen Lock	283
Disable the Screen Lock	285
Device Security	285
Privacy and Safety	286
Location	288
App Permissions	290
Private Mode	291
Report Diagnostic Info	292
Send SOS Message	293
Easy Mode	293
Accessibility Settings	294
Vision Accessibility Settings	296
Hearing Accessibility Settings	297
Dexterity and Interaction Settings	297
Configure Other Accessibility Settings	298
Accounts	299
Backup and Reset	300
Smart Switch	302
Samsung Account	302
Google Account	303
Auto Restart	304
Reset	304
Factory Data Reset	306
System Settings	307
Language and Input Settings	307
Battery Settings	309
Power Saving Mode	310
Ultra Power Saving Mode	310
Storage Settings	311
microSD Card	313
Date and Time Settings	315
Help	316
Activate This Device	318
System Update	319
About Device	319
For Assistance	323
Troubleshooting	323
Sprint Account Information and Help	324
Sprint Account Passwords	324
Manage Your Account	325
Sprint Support Services	325
Copyright Information	326
Intellectual Property	326
Open Source Software	326
Disclaimer of Warranties; Exclusion of Liability	326
Modification of Software	327
Samsung KNOX	327
Samsung Electronics America (SEA), Inc.	327
Do you have questions about your Samsung Mobile Device?	327
Legal Information	328

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311

Getting Help

The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint

and manage your wireless service.