Seagate Portable Hard Drive Portable External Hard Drive Quick Start Guide - Page 17

Troubleshooting Problem: My operating system reports the capacity as much less than the capacity indicated on the drive I purchased. Resolution: Disc drive manufacturers consider 1 Gbyte to equal 1,000,000,000 bytes. However, your computer operates at a binary level, which considers 1 Gbyte to equal 230 which equals 1,073,741,824 bytes. So, for example, even though a 40-Gbyte drive stores 40 Gbytes of data when you think in terms of 1 Gbyte equals 1,000,000,000 bytes, your system will report a lower capacity due to the operating system's method of calculating the value of each gigabyte. This means your operating system may report that your 40-Gbyte drive has a capacity of approximately 37 Gbytes, the binary equivalent of 40,000,000,000 bytes. Windows-specific problems First, make sure you have the latest Microsoft operating system service packs and other Windows updates installed on your system before you spend time looking for a drive problem. These service packs are issued to fix bugs, add drivers, and enhance the security features of your system. See http://support.microsoft.com for details about how to install service packs and Windows updates in your system. Contact Microsoft Customer Service for information about obtaining these system enhancements if you don't have Internet access. Problem: The drive is connected to the USB port, but the computer does not recognize the drive. Resolution: Check Power. Confirm the drive has power and that the drive LED flickers on and off when you plug in the drive. If the light does not flicker on and Portable External Hard Drive 17