Seagate Portable Hard Drive Portable External Hard Drive Quick Start Guide - Page 18

off, check to ensure that the USB cable is plugged in firmly. Confirm that the USB cable is plugged in to the computer and the drive. Remove any hubs and plug the drive directly into the USB port on the computer. Check Device Manager to confirm the USB host controller is properly configured. To open Device Manager (Windows XP/Windows 2000 Pro), right-click My Computer, choose Manage, and then choose the Device Manager icon from the tree. If the host controller is in Other Devices, then additional drivers are required for the host. Check with the PCI card vendor or motherboard vendor for the appropriate drivers. USB 2.0 controllers usually require a service pack to operate properly. Windows XP added support for USB 2.0 in Service Pack 1; Windows 2000 Pro added support for USB 2.0 in Service Pack 3 and improved the support in Service Pack 4. Windows Me does not include native support for USB 2.0, so you should use the latest drivers provided by the USB host adapter manufacturer. If the USB port is on the motherboard, you should use the latest drivers provided by the motherboard manufacturer. If the host controller is not seen in Device Manager, it is probably disabled in the computer BIOS. Check Device Manager to confirm the USB hard drive is detected and configured properly. If not, disconnect and reconnect the drive using a different USB port. 18 Quick Start Guide