Seagate Portable Hard Drive Portable External Hard Drive Quick Start Guide - Page 19

If, after following the steps above, you still have a problem, contact Seagate support. Problem: Drive clicks or beeps when I plug it in and does not show up in My Computer. Resolution: This error commonly occurs with the Portable drive if it is plugged into a USB 1.x port or into a un-powered USB hub. The portable drive comes with a special USB cord that allows the drive to pull additional power from another USB connector. If your drive clicks when you plug it in then first plug in the Power cable then plug in the "Data + Power" cable. If you are using the drive with a Powered hub or with a USB 2.0 port this should not be necessary. Problem: The drive doesn't operate in high-speed mode when connected with the USB cable. Resolution: Windows XP added USB 2.0 support with Service Pack 1 or higher installed. For information on obtaining the latest Service Pack, visit Microsoft's support web site. Windows 2000 Pro has a patch to support USB 2.0. Download this patch through the Windows Update feature in the operating system. Service Pack 4 for Windows 2000 Pro also addresses several issues that you might experience with USB 2.0; so applying the service pack may be the best way to gain the maximum performance from your USB 2.0 drive. Microsoft document number 319973 (http://support.microsoft.com) describes how to apply the updates. Also see Microsoft Note. A DC receptacle is available near the USB connector on the portable hard drive to enable the use of an external DC power supply. This power supply may be used to provide necessary power to the portable hard drive in the event an extra USB port is not available or the USB port(s) don't provide enough power. See page 22 for specifications. Portable External Hard Drive 19