Sharp UX B20 UX-B20 Operation Manual - Page 84

Troubleshooting

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8. Troubleshooting Problems and Solutions If you have any problems with the machine, first refer to the following troubleshooting guide. If you cannot solve the problem, call Sharp's Customer Assistance Center at 1-877-794-8675. Line error Problem Solution LINE ERROR appears in the display. A line error occurs when your fax machine cannot communicate correctly with the other fax machine. The error is usually due to a problem on the phone line. Try the transaction again. If the error persists, check the following: • Check the connection. The cord from the TEL. LINE jack to the wall jack should be no longer than six feet. • Make sure there are no modem devices sharing the same telephone line. • Check with the other party to make sure their fax machine is functioning properly. • Have your telephone line checked for line noise. • Try connecting the fax machine to a different telephone line. • If the problem still occurs, your fax machine may need service. 82

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82
8.
Troubleshooting
Problems and Solutions
If you have any problems with the machine, first refer to the following
troubleshooting guide. If you cannot solve the problem, call Sharp's Customer
Assistance Center at 1-877-794-8675.
Line error
Problem
Solution
LINE ERROR appears in
the display.
A line error occurs when your fax machine cannot
communicate correctly with the other fax machine.
The error is usually due to a problem on the phone
line.
Try the transaction again. If the error persists, check
the following:
•
Check the connection. The cord from the
TEL.
LINE
jack to the wall jack should be no longer than
six feet.
•
Make sure there are no modem devices sharing the
same telephone line.
•
Check with the other party to make sure their fax
machine is functioning properly.
•
Have your telephone line checked for line noise.
•
Try connecting the fax machine to a different
telephone line.
•
If the problem still occurs, your fax machine may
need service.