Sony NW-WS413 Help Guide Printable PDF - Page 170

Help Guide | You cannot charge your Walkman.

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Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 You cannot charge your Walkman. Charge the battery within the ambient temperature range of 5 °C to 35 °C (41 ºF to 95 ºF). You need to turn the computer power on in order to charge your Walkman. Check whether the computer is in standby (sleep) or hibernation status. Check that the USB connection to the computer is made properly. There may be bad electrical contact in the connector. Disconnect your Walkman, and then reconnect it. Use the supplied USB cable. Your Walkman may not be able to connect properly to your computer when using a USB hub. Connect the Walkman directly to a USB connector on your computer. Check whether the operating system and operating system version installed on the computer are compatible with your Walkman. The battery may have deteriorated if you have not used your Walkman for more than a year. Contact your nearest Sony dealer. If the remedies above do not solve the problem, press and hold the button for about 10 seconds to restart your Walkman, and then connect again using USB. Related Topic Charging the battery System requirements Restarting your Walkman Customer support website 4 - 580 - 541 - 11(1) Copyright 2016 Sony Corporation 163

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Digital Music Player
NW-WS413/WS414
You cannot charge your Walkman.
Charge the battery within the ambient temperature range of 5 °C to 35 °C (41 ºF to 95 ºF).
You need to turn the computer power on in order to charge your Walkman. Check whether the computer is in standby
(sleep) or hibernation status.
Check that the USB connection to the computer is made properly.
There may be bad electrical contact in the connector. Disconnect your Walkman, and then reconnect it.
Use the supplied USB cable.
Your Walkman may not be able to connect properly to your computer when using a USB hub. Connect the Walkman
directly to a USB connector on your computer.
Check whether the operating system and operating system version installed on the computer are compatible with your
Walkman.
The battery may have deteriorated if you have not used your Walkman for more than a year. Contact your nearest
Sony dealer.
If the remedies above do not solve the problem, press and hold the
button for about 10 seconds to restart your
Walkman, and then connect again using USB.
Related Topic
Charging the battery
System requirements
Restarting your Walkman
Customer support website
4-580-541-11(1)
Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
163